Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Because there is help, there is hope.

The nightmare isn’t over yet but thanks to Step Change, I have a chance to sort my life out. I can’t thank them enough for making debt management possible and giving me hope for the future. The process takes a while to set up but I kept the faith and now see a way forward. I have to still trust StepChange to negotiate as not all companies have accepted my plan. I am not out of the woods yet but I am in a much better position than I have been in years. Reviewed on: 27th May 2026

Stepchange take the stress out of the debt process a...

Stepchange take the stress out of the debt process allowing you to look forward with some degree of confidence Reviewed on: 27th May 2026

Every time I do my yearly review the assistant is ex...

Every time I do my yearly review the assistant is extremely helpful and non judgmental. They always give me unbiased advice. I highly recommend them to anyone undergoing financial difficulties. Please do not hesitate to contact them it will be the best thing you do. Reviewed on: 27th May 2026

Step change really are help, when i needed help when...

Step change really are help, when i needed help when I was in dept and interest rate become so high I could no longer manage, I spoke to Step change staff and they were amazing taking all the stress out of the situation I was in. Reviewed on: 27th May 2026

Very professional,very helpful and knowledgeable adv...

Very professional,very helpful and knowledgeable advisor,because lots of clients contact them,little waiting time but 100% worth. Reviewed on: 27th May 2026

Stepchange made the whole process easy, I was embarr...

Stepchange made the whole process easy, I was embarrassed about the mess I was in but stepchange made me feel relieved about speaking about my situation, I would highly recommend them to help out in any capacity Reviewed on: 27th May 2026

It’s a life-saving service.

It’s a life-saving service. Has helped me manage debt that was crippling and overwhelming. Reviewed on: 27th May 2026

Very well organised and very helpful.

Very well organised and very helpful. Helped remove my debts from my divorce. Would highly recommend to anyone Reviewed on: 27th May 2026

Took the stress away which in itself is priceless.

Took the stress away which in itself is priceless. Liaised with my creditors and organised my finances with a detailed budget, something I’m really not good with. Thank you for everything Reviewed on: 27th May 2026

I can’t thank StepChange enough for the support they...

I can’t thank StepChange enough for the support they gave me during a really difficult time financially. From the very first conversation, they were understanding, non-judgemental and genuinely helpful. They took the time to explain everything clearly, helped me understand my options, and supported me in putting a realistic plan in place to get my finances back under control. The advice was free, impartial and tailored to my situation, which made a huge difference when I was feeling overwhelmed. I’d highly recommend StepChange to anyone struggling with debt or financial worries. Reaching out to them was one of the best decisions I made. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub