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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very professional and considerate service

I ha be had DMP for over ten years and am nearly at the end and Step change have helped me throughout this repayment period - taking in personal circumstance and look for a suitable plan to help with the financial stress and mental well-being Reviewed on: 22nd July 2021

Amazing service with kind staff

StepChange have been fantastic throughout every step of my journey to being debt free. Their staff are kind, knowledgeable and non-judgmental, at what can be a difficult, stressful and embarrassing time for many people. Their work is helping to change people's lives and remove the stigma and fear around debt. Cannot thank them enough. Reviewed on: 22nd July 2021

Stepchange

Very helpful and friendly and has really helped me out i don't what I would of done without them. Reviewed on: 22nd July 2021

Awesome Service

I urge anyone in debt to get in touch with step change, it has changed our lives and we will be debt free in a couple of months. Reviewed on: 22nd July 2021

So helpful and takes the worry and stress away

So helpful and understanding takes the stress and worry away Reviewed on: 22nd July 2021

Amazing customer experience

Amazing customer experience and helped to reduce heartache felt on my debts. Reviewed on: 22nd July 2021

Mr Gary hoar

Absolutely brilliant service and people who wants to help really took the pressure off and gave us breathing space to get ourselves together Reviewed on: 22nd July 2021

What can I say! EXCELLENT

Smart to the point very professional Reviewed on: 22nd July 2021

About step change.

This company has supported me to get on top of my finances. With regular reviews and support. Bit by bit I am heading towards the end of my plan. A big thank you to Stepchange for helping me reach that goal. Reviewed on: 22nd July 2021

Understanding

Always helpful and understanding of what can be a very stressful situation. They have allowed me to pay back my debts in a managed, fair way. Reviewed on: 22nd July 2021

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