Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

View other StepChange products

4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Helpful and non judgemental

Stepchange changed my life, period. I always thought because I earned a high income I was always doomed to a life of debt and sleepless nights. Step change understood my issues and have never once made me feel like an idiot. They have always helped and I cannot thank them enough. Stepchange - you changed my life. Thank you. Reviewed on: 22nd July 2021

Experienced and Friendly people

From the beginning I was wary about discussing my finances in detail. This was because the previous engagement with my original mortgage company tainted my thoughts as there was little understanding or compassion of my situation, accompanied by showing impatience and attitude! However, Step Change have proven to be the opposite of all that! Each person I have talked to at Step Change has been very supportive and I am so pleased that I made contact with them. Reviewed on: 22nd July 2021

Very friendly, helpful, professional and well mannered

Over two years ago I was in a lot of debt with different companies and was unable to make the repayments until someone told me about Step Change, they took all my debt and made it into one affordable monthly payment, since then I am stress free and able to carry on with my job and also live a happy life thanks to Step Change. Reviewed on: 22nd July 2021

Life savers

Without their help I wouldn’t be where I am today, can’t thank them enough. Reviewed on: 22nd July 2021

Saved me from unbelievable anxiety and debt stress

Helpful, practical, empathetic. Can’t thank step change enough. Reviewed on: 22nd July 2021

A Very Special Port in a Storm

Debt and the inability to clear it can make the individual inward looking or worse, like an ostrich with its head in the sand. Once the individual has found the strength to address the problem, StepChange is there to help. I cannot rate their empathy and, more importantly, their sympathetic practical guidance highly enough. Reviewed on: 22nd July 2021

Payment Plan

Step Change were brilliant helping to set up my payment plan, explained everything and dealt with my creditors. Reviewed on: 22nd July 2021

help without judging

I have had a brilliant experience with Step Change They have been so supportive and non judgmental I would never been able to sort out my debt problems without them Reviewed on: 22nd July 2021

Brilliant

They have always been very understanding with our situation, can’t fault them. Reviewed on: 22nd July 2021

Helping me get out of my hole

After many years of sleepless night due to mounting debt StepChange is helping on my journey to becoming debt free Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub