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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change - fantastic!!!

Step Change has been nothing short of fantastic since I first contacted them. Everyone has been helpful and patient. They helped me set up a DMP and regain my peace of mind. I have recommended Step Change to others. Reviewed on: 22nd July 2021

Amazing

Amazing save my life I don't have to worry no more Reviewed on: 22nd July 2021

Sleeping at last

After lots of sleepless nights , getting help was the best and easiest thing to do .It may seem daunting facing your debts but step change made everything straight forward. So helpful and kind and understanding, with no judgment, definitely would recommend them to anyone that needed help . Reviewed on: 22nd July 2021

Amazing and supportive

I had nowhere to turn after getting deeper into debt because of court costs battling my ex through courts. Step change helped me see there was a way out when I didn’t think there was Reviewed on: 22nd July 2021

Always helpful and polite nothing is to much trouble

Have been with stepchange about 4 years best thing i ever did in sorting my debts out,i have a life back again. Thank you Allan Reviewed on: 22nd July 2021

Extremely helpful

I found them extremely helpful. After being so stressed. I wad so grateful for there help and putting my mind at rest. Reviewed on: 22nd July 2021

Brilliant

Would definitely recommend wonderful friendly people Reviewed on: 22nd July 2021

I was ashamed of myself and my situation

I was ashamed and felt so guilty for the situation I was in. I was sobbing my heart out, they talked to me and calmed me down and talked me through everything making sure I still had enough money to live on I was trying to give them more and to have them say that I couldn’t live on what I was offering them. I can’t thank them enough for what they did for me. Reviewed on: 22nd July 2021

All excellent services.

Walked us through our plan setup and always there for extra help if needed. Reviewed on: 22nd July 2021

A total life- saver

I called Step Change at the lowest point in my life - not knowing who to turn to. For the first time in my life I found myself in debt and unable to pay my credit cards. Step Change staff were incredible - so reassuring and helpful. And here I am with only 6 months left before I finish and Step Change have been there with me all the way. I would recommend them to anyone looking for a solution to debt. Reviewed on: 22nd July 2021

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