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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Best help ever

Help me in 20 mins and made feel like living again Reviewed on: 22nd July 2021

Excellent in helping people get back on track

I have only just got with StepChange and I would recommend anyone to contact them and they will do the rest excellent service Reviewed on: 22nd July 2021

Brilliant service

Everything sorted for you. Really easy to use, and really helpful Reviewed on: 22nd July 2021

Excellent service saved my life

I was suicidal with the amount of debt I was in…I was helped by a professional and kind DMP lady who got me on the best plan for me. I’m now able to pay off each month a sum I can afford and still buy food for my family. Reviewed on: 22nd July 2021

there to help

Since we started dealing with stepchange our worries seemed to ease a lot, they did and said all the right things Reviewed on: 22nd July 2021

Step Change - fantastic!!!

Step Change has been nothing short of fantastic since I first contacted them. Everyone has been helpful and patient. They helped me set up a DMP and regain my peace of mind. I have recommended Step Change to others. Reviewed on: 22nd July 2021

Amazing

Amazing save my life I don't have to worry no more Reviewed on: 22nd July 2021

Sleeping at last

After lots of sleepless nights , getting help was the best and easiest thing to do .It may seem daunting facing your debts but step change made everything straight forward. So helpful and kind and understanding, with no judgment, definitely would recommend them to anyone that needed help . Reviewed on: 22nd July 2021

Amazing and supportive

I had nowhere to turn after getting deeper into debt because of court costs battling my ex through courts. Step change helped me see there was a way out when I didn’t think there was Reviewed on: 22nd July 2021

Always helpful and polite nothing is to much trouble

Have been with stepchange about 4 years best thing i ever did in sorting my debts out,i have a life back again. Thank you Allan Reviewed on: 22nd July 2021

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