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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Always Helpful

Stepchange has always been there for me and many others esp for our mental health. My debts were so overwhelming pushing my depression down then impacting on the other parts of my life and esp my family. They have helped me see the light at the end of the tunnel. Reviewed on: 22nd July 2021

Amazing people doing a great job.

A cut in hours lost me half of my income, subsequent loss of government support cut what was left by around one third. I continued paying bills and debts in the hope of finding a solution but none came, savings gone I decided to follow the banks own advice and contacted stepchange, although some trepidation remained, after just one phone call the worries faded away, affordable payments were arranged, and now I have a basic but worry-free financial existence. All I can offer is thanks but that they have in abundance. Reviewed on: 22nd July 2021

Excellent Help when needed Help!

Professional help and advice when I needed it and people at Stepchange give very professional advice and are very Experienced to the best way forward Reviewed on: 22nd July 2021

Peace of mind.

I cant bear to think where i would be without the hell of stepchange. My saviours. Put you at ease and dont judge. Reviewed on: 22nd July 2021

Life savers

They've helped me out of a dark place in my life Reviewed on: 22nd July 2021

Helpful and understanding

Stepchange have been very helpful this past year and very understanding. Thank you so much Reviewed on: 22nd July 2021

Life changing help

Got help and much needed advice from day one, if I hadn’t got on this debt management plan I dread to think where I would be now. Keep up the great work you do at Step Change.. Reviewed on: 22nd July 2021

Life Savers

After burying my head in the sand n dreading money I took the decision to contact StepChange and ask for help. They are amazing, never judging but praising you for your achievements for being back in control. Any questions or queries are dealt with in such a calming way and even though I’m still in my DMP I feel as though the world has been lifted from my shoulders. Keep up the good work StepChange. Reviewed on: 22nd July 2021

Light at end of tunnel

We in our 70’s due to bad health lost our business we were devastated nowhere to turn then StepChange was recommended to us And we were able to see the light at the end of our tunnel. Highly recommend Reviewed on: 22nd July 2021

Brilliant service and advice

Very helpful staff and always good advice with dealing with my creditors Reviewed on: 22nd July 2021

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