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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A step in the Right Direction.

Wonderful people , they helped me when I didn’t know what to do. I can’t speak highly enough of the professional way in which they sorted out my situation, and enabled me to breathe again. I don’t know what I would have done if they had not been there to help me . I always feel I have someone to help me now, where before I just couldn’t see the way forward. I really appreciated your support and guidance . I can’t thank you enough. Reviewed on: 22nd July 2021

Excellent customer service

Stepchange made it very easy for me to deal with my money, they were always there to help when I had issues Reviewed on: 22nd July 2021

A*** SERVICE

Being off work and put on statuary sick pay has been a big worry for us. Stepchange have been amazing reducing any stress we have felt. We have been with them a few years and didn’t realise how helpful they could be. It’s great to know they have your back every step of your journey. I would recommend them to everyone who needed advice and help. Reviewed on: 22nd July 2021

One of the best

There alway there to help and put u mind at rest and make u feel that u not alone thank u step change Reviewed on: 22nd July 2021

Always Helpful

Stepchange has always been there for me and many others esp for our mental health. My debts were so overwhelming pushing my depression down then impacting on the other parts of my life and esp my family. They have helped me see the light at the end of the tunnel. Reviewed on: 22nd July 2021

Amazing people doing a great job.

A cut in hours lost me half of my income, subsequent loss of government support cut what was left by around one third. I continued paying bills and debts in the hope of finding a solution but none came, savings gone I decided to follow the banks own advice and contacted stepchange, although some trepidation remained, after just one phone call the worries faded away, affordable payments were arranged, and now I have a basic but worry-free financial existence. All I can offer is thanks but that they have in abundance. Reviewed on: 22nd July 2021

Excellent Help when needed Help!

Professional help and advice when I needed it and people at Stepchange give very professional advice and are very Experienced to the best way forward Reviewed on: 22nd July 2021

Peace of mind.

I cant bear to think where i would be without the hell of stepchange. My saviours. Put you at ease and dont judge. Reviewed on: 22nd July 2021

Life savers

They've helped me out of a dark place in my life Reviewed on: 22nd July 2021

Helpful and understanding

Stepchange have been very helpful this past year and very understanding. Thank you so much Reviewed on: 22nd July 2021

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