Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Helped me with my mine field of debt and put my mind at rest for the first time in months

5
The charity took me through my options step by step and helped me put a payment plan together which suited my creditors. I am forever grateful to them . Reviewed on: 22nd July 2021
Jean Paterson 's avatar
Jean Paterson

Recommended

5
Very professional and knowledgable charity. Reviewed on: 22nd July 2021
Johnny's avatar
Johnny

The most helpful understanding advisors

5
Amazing advisors they listen and go out of their way to put u at ease and find a solution Reviewed on: 22nd July 2021
Tracy Thompson's avatar
Tracy Thompson

Always helpful in difficult times

5
I’ve had financial problems for years it’s not getting better for me yet as a self employed person this last year has been particularly stressful step are very efficient I’d always recommend them Reviewed on: 22nd July 2021
John's avatar
John

Staff were helpful and easy to talk to

5
Step change has enabled me to pay my depts without the worry of courts bailiffs or someone calling I'm so grateful . Reviewed on: 22nd July 2021
Lorraine Drew's avatar
Lorraine Drew

Excellent service

5
I received excellent service and total understanding. The whole team are always very helpful when i need to contact them. Reviewed on: 22nd July 2021
ajc@amandajanecox.co.uk's avatar
[email protected]

Great reassuring support

5
Supporting and knowledgable staff, always willing to listen and provide a coaching and solution approach. Reviewed on: 22nd July 2021
Shaun's avatar
Shaun

My life has change since been on stepchangetting.

5
Sicneville been on the stepchange management budgeting scheme, my life has changed. I have been able to sleep at night, and not worry about any debt collector coming to my door, or receiving any ccj. I have been able to put aside funds for any emergency. And I have been stress free. Stepchange has changed my life, as I am now able to stick to a budget. I was several thousand pounds in debt, and will be debt free soon. I can't thank them enough. Reviewed on: 22nd July 2021
Murdena Cameron's avatar
Murdena Cameron

Excellent service

5
Excellent service and friendly understanding staff. Very helpful at difficult time. Well needed service Reviewed on: 22nd July 2021
Christine's avatar
Christine

Fantastic Support

5
The day I decided to call Stepchange and discuss my situation with them was something I wish I had done sooner! It was like a weight lifted off my shoulders. They were very helpful, very professional as well as polite and friendly and I cannot thank them enough for the pressure they have taken off me. I was making myself ill with worry but they were so reassuring and helpful. Great service, I would definitely recommend them to others needing help. Thank you Stepchange … Reviewed on: 22nd July 2021
Sharon's avatar
Sharon

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill