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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

First class financial help and advice

Couldn’t recommend Step Change enough. This charity deserve all the credit they receive and some! Reviewed on: 22nd July 2021

Help

One phone call is all it took,that one phone call change my outlook to my money problems. Reviewed on: 22nd July 2021

Compassionate and respectful

Compassionate and respectful is the best way to describe the help I have received, honest and understanding to my needs and always empathetic to my situation Reviewed on: 22nd July 2021

They been so brilliant when I was in so much dept

The staff a friendly and always helpful Reviewed on: 22nd July 2021

Peaceful reassurance

If only I knew about StepChange a few years ago I would have had reduced stress levels a long time ago. They were excellent in handling my situation and in making me feel at ease with regards to my future. Reviewed on: 22nd July 2021

Stress busting.

I was completely stressed out with trying to set up payment plans with my creditors knowing how important this was having previously had a business that was declared bankrupt. From day one when I phoned for advice to the present day - I have found every member of their team whom I have dealt with to be kind, understanding and knowledgeable. They go to great lengths to make you see that there is light at the end of the tunnel. I am still on my plan and will be for a few more years but I know that if I need help or advice I can just pick up the phone. They certainly stopped me from “going over the edge”. They richly deserve this nomination. Reviewed on: 22nd July 2021

Straightforward, nothing hidden.

Helpful, supportive and flexible at all times, and very very patient. Transparent and always keeping one informed. Reviewed on: 22nd July 2021

Free of debt

I started by DMP in 2008 with support from Step change I took control of my debts. This my final year of my plan and I'll be debt free! Thank you for your support to get me where I am now. I would recommend step change to anyone in financial difficulty. Reviewed on: 22nd July 2021

Easy to deal with take a lot of stress away

Been amazing to deal with nothing is a problem and they make the whole situation feel easy Reviewed on: 22nd July 2021

Best debt relief people around

Helped when I had nowhere else to turn very friendly to talk to and it was like a weight lifting thoroughly recommend Reviewed on: 22nd July 2021

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