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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Have been very good with explaining situations

When i thought i couldn't survive anymore through money troubles a lovely lady calmed and consoled me with ways to sort things out and put a smile on my face again. Reviewed on: 22nd July 2021

Peace of mind knowing they are there for you

Sadly got myself into a state with catalogues and loans negative equity ,Step change took the wolves away from the door and helped relieve my stress and anxious state. Still paying debts off but know I can call on step change with any concern or financial worry Reviewed on: 22nd July 2021

The only people that helped when I had no where to turn.

There was quite a lot of paperwork to do, but stepchange were there to help, every step. The relief when they finally said they could help was tremendous. Thankyou Reviewed on: 22nd July 2021

Excellent

Excellent service very helpful and friendly Reviewed on: 22nd July 2021

Excellent service

Step Change provide excellent service, they have helped me turn my financial situation around. They are easy to contact, very pleasant and knowledgeable. Thank you StepChange. Reviewed on: 22nd July 2021

You were there for me when I was going through a a very worrying time in my life

Your advice and help from my first contact with you has been has been so reassuring, so grateful Reviewed on: 22nd July 2021

Peace of mind

They were so helpful, talked through everything with my husband and I. Didn’t judge us. Reviewed on: 22nd July 2021

So helpful

Has made all the difference to my financial life. Reviewed on: 22nd July 2021

Lifesavers

I was in an awful financial mess, so bad I just buried my head and hid from creditors until, inevitably, they caught up with me. I was depressed, scared, hopeless... a friend recommended Stepchange. I contacted them and within a matter of hours we had started the process of getting my finances in order. what a weight was lifted. I'm now only a year or so away from finally being DEBT FREE. I've learned alot in the process via newsletter and info emails. I'm now a bit of a budgeting demon. THANK YOU STEPCHANGE AND ALL YOU WONDERFUL LADS AND LASSES THAT WORK THERE! I 'owe' you *wink wink* Reviewed on: 22nd July 2021

Brilliant

What a fantastic company, so understanding and knowledgeable. Put me at ease straight away. Reviewed on: 22nd July 2021

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