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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change Review

They are brilliant can sleep nights now i peasce Reviewed on: 22nd July 2021

Amazing

Amazing people who don't judge and do everything they can to help. Reviewed on: 22nd July 2021

Life changing organisation for the good

Stepchange absolutely changed my life from one of severe depression to a life of being able to cope and feel positive about my future. With friendly staff and an easy process enrolling I honestly do not know what I would have done without Stepchange. Fantastic charity well deserve an award and to win. Thank you sincerely Stepchange Reviewed on: 22nd July 2021

Best l leg up I ever had

After getting into financial difficulties due to Critical illness Step change have sorted my problems and their assistance has been immeasurable Reviewed on: 22nd July 2021

Lifesaver

Very very helpful and saved me from complete despair. Reviewed on: 22nd July 2021

First class service

They’ve been a great helping me with my finances Reviewed on: 22nd July 2021

Was there to help

Stepchange filled me with the confidence to change my money situation for the better. Supported me along the way in a clear and considerate manner Reviewed on: 22nd July 2021

So understanding and helpful

I suffer with depression. The person I spoke to made me feel calm and relaxed. Reviewed on: 22nd July 2021

So quick and easy

step change are just a phone call away at anytime they don’t judge and are there when there is no one else to turn to. They are the best!!!! Reviewed on: 22nd July 2021

Excellent support in difficult times

Very supportive service when I needed it most. Staff always non judgemental and helpful. Would not have been able to pull through and manage my debt crisis without them. Reviewed on: 22nd July 2021

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