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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

A lifeline

5
During the pandemic my finances were severely affected and they were the answer to my troubles. Reviewed on: 22nd July 2021
Alan Moustafa's avatar
Alan Moustafa

Step change help me and getting out of debt thank you

5
What more can say they they are very good Reviewed on: 22nd July 2021
Richard Baker's avatar
Richard Baker

Very helpful

5
Excellent service takes away all the pressure and always helpful and supportive many thanks to step change Reviewed on: 22nd July 2021
michael obrien's avatar
michael obrien

Life saver

5
Stepchange helped me get on with life free of anxiety and depression Reviewed on: 22nd July 2021
Alan's avatar
Alan

they have helped me in many situations before.

5
They have helped me in many situations. Reviewed on: 22nd July 2021
George Barghach's avatar
George Barghach

Very helpful

5
Very helpful and nice people Helped me tremendously with my debt and gave good advice Reviewed on: 22nd July 2021
Maria Ferreira's avatar
Maria Ferreira

So easy with their help and understanding

5
I thought there was no light at the end of the tunnel until that first phone call..they changed my future for the better..massive thanks to all the team. Reviewed on: 22nd July 2021
Clifford fryers's avatar
Clifford fryers

Excellent and Non judgemental

5
I rang Step Change a few times before having the courage to speak to them. I was embarrassed that I had got into debt, but it was circumstances rather that stupidity. When I finally spoke to a lovely gentleman about my problems he was so helpful and didn’t judge me or ask me awkward questions, just what he needed to know to get me started on a DMP. Since then I have not looked back and I can sleep at night now. So thank you Step Change. Reviewed on: 22nd July 2021
Karen's avatar
Karen

More than money

5
About 7 years ago i found step change my debt as almost gone but my stess and anxiety have long since gone thanks to that first call Reviewed on: 22nd July 2021
D P's avatar
D P

Excellent people

5
Step change took away all my worries and stress, every single person I've dealt with in step change has been so friendly and very understanding, I don't know what I would have done if I hadn't have made the decision to contact them. Reviewed on: 22nd July 2021
Jonesy's avatar
Jonesy

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