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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Took my worries away, with one phone call

Very professional, and understanding. I can't praise them enough. Just one phone call, that's all it took to put my mind at rest. Reviewed on: 24th June 2021

Top service, highly recommended.

Very helpful and informative; their advisors were efficient and dedicated to helping me sort my debt. Reviewed on: 24th June 2021

Excellent service

Always very helpful, caring and non-judgemental - excellent service that takes a weight off your shoulders Reviewed on: 24th June 2021

Calmness Within The Chaos

I'm almost into my 5th year of a 6 year DMP. So now there is light at the end of the tunnel. So different to those dark days at the beginning where Stepchange we're my last hope. They we're calmness in the chaos of defaults, creditor calls and letter's. All of which Stepchange took control of to my great relief. Reviewed on: 24th June 2021

Kind & supportive - massive relief

I am so glad that I reached out to step change. From the first call to current they have been amazing. Such a relief. Reviewed on: 23rd June 2021

Relief for depression

Being contacted by debt collectors is a stress that cannot be resolved on my own. Step Change helped to resolve them. Reviewed on: 23rd June 2021

Easy to work with step change

Take all the pressure off me and just what I needed Reviewed on: 23rd June 2021

Peace of mind

When I felt everything was spiraling out of control Step Change were the life line. I can no sleep at night and can see the light at the end of the tunnel! Reviewed on: 22nd June 2021

Debt repayments

Very helpful, good communications. Reviewed on: 22nd June 2021

Excellent

Simple, straightforward and sorted everything out quickly Reviewed on: 21st June 2021

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