Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent experience with StepChange.

Excellent experience with StepChange.Totally gave me my life back , from 30K of debt from a relationship breakup ,sleepless nights and constant worry to being debt free . I owe these people my life Thank you Reviewed on: 24th May 2025

Honesty and power

They were very honest and approachable and the fact that such a company exists, it's a life saver! Reviewed on: 24th May 2025

Always always helpful, kind and non judgemental.

Always always helpful, kind and non judgemental. Sorted me from being completely overwhelmed and stressed to being in a managed and safe place. I only wish I’d known sooner that I could have asked for help sooner. Reviewed on: 24th May 2025

They took away the stress and anxiety that comes wit...

They took away the stress and anxiety that comes with debt. Reviewed on: 24th May 2025

Stepchange has been very helpful and took the stress...

Stepchange has been very helpful and took the stress out of being in debt Reviewed on: 24th May 2025

Good service

Very understanding and non judgemental staff . Felt a huge weight off my shoulders less stressed once I had set up a plan . Would definitely recommend their service . Reviewed on: 24th May 2025

I thank a million for saving me from bankruptcy

I thank a million for saving me from bankruptcy Reviewed on: 24th May 2025

Helped take a huge burden of accumulated debt off my...

Helped take a huge burden of accumulated debt off my shoulders.They don't judge you. Negotiation between companies owed on your behalf, to something affordable to pay back. Reviewed on: 24th May 2025

Didn’t know what to do,get help

Didn’t know what to do got myself in a mess,but then I contact step change who didn’t judge me just help to sort things out Reviewed on: 24th May 2025

Use stepchange if you have debt.

I entered stepchangevwith a massive debt. They took me through a talk of what my options where. I chose a DMP. It took six years to pay off but since I started paying back my debt my creditors never sent me another letter only to say thankyou for payoff my debt. Luckily for me interest was frozen too which was a massive help. I can't thank stepchange enough for all there hard work and efforts to make my life much easier paying a regular amount to pay off the debt. I would absolutely recommend that you use them to help you eases your mind and takes away the worry. Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.90 from 11 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt Collection
from Intrum 1.36 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub