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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Soooo helpful

My whole experience with Step Change has been first rate couldn't have helped more. Reviewed on: 18th June 2021

Saved my bacon and keeps me sane

I was struggling like a drowned rat until I first spoke to someone at Step Change who listened so carefully to me. I feel so relieved that I put the financial mess I'd made into their hands to sort me out. I wish I had done it years earlier. I'm 77 and it's taken me a long time to feel I'm now going in the right direction with my finances. Reviewed on: 18th June 2021

Happy

Staff are really helpful, made process easy without judgement. Reviewed on: 18th June 2021

A great service

Stepchange have been very helpful and friendly offering a non judgemental service when we were feeling very worried about our debts. Reviewed on: 18th June 2021

So helpful.

All our debts were so worrying and the interest was crippling, StepChange sorted out our debt plan and we are just paying it back now with no stress. Reviewed on: 18th June 2021

Life changing

I was so worried didn't know where to start getting my affairs in order. Each company wanted too much I couldn't see a way forward. Step change explained everything and showed me the way to an affordable payment plan I could afford & stick with. Excellent customer service. I can't thank them all enough for the help & guidance they offered me. Keep up with the good work. Many thanks Reviewed on: 18th June 2021

Helped me more than can be said

Easy to complete with lots of help from professional people Reviewed on: 18th June 2021

Thank you Step Change!*

Before finding out about Step Change my life was so miserable. I constantly worried about my horrendous debts and couldn't sleep at night, due to turning things over and over in my head. I was terrified about what my husband would say, if he found out what was going on. He already had health problems and I feared hearing about how much I owed would only make him worse. I knew nothing about my options and genuinly believed, I would be sent to prison. Or bailiffs would turn up and strip the house bare. Thanks to Step Change, I managed to set up a DMP and have now been paying off my debts for the past 2 years. It is such a relief to me and I no longer have the constant worry of how much I owe. Yes, I have to be on a budget to pay my DMP every month. But it is no where near as tough as when I was juggling one credit card after another, just to make the minimum payments every month. The relief is immense, thank you Step Change. Reviewed on: 18th June 2021

A Life Changing Organisation

From the first phone call I made, I have always felt supported and never judged. I've felt such shame around getting into debt but Step Change have been there to help me on my journey. I don't feel alone in it anymore and after a debt management plan was put in place I felt a weight lifted off me. I now feel more positive about the future and my finances. Thank you Step Change! Reviewed on: 18th June 2021

Excellent service

This service is excellent. The people are so friendly, knowledgable and non- judgemental and guide you through the process to get back on track and relieve a lot of stress from life. Reviewed on: 18th June 2021

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