Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Brilliant

What lovely people to deal with, they have helped me through every single step of the way, they explain things to you so you can understand, it doesn't matter how much time it takes to sort your problems out they have got the time, once again all I can say is thank you so much StepChange, w,r, Duncan. Reviewed on: 18th June 2021

Excellent service

Good service very helpful to people Reviewed on: 18th June 2021

wonderful customer care

they have help to to sort out my debt and now i sleep better Reviewed on: 18th June 2021

The best service I've ever had .....anywhere

Efficient, reassuring, patient , reponsive & more. Immediately I had peace of mind when I spoke to them a good number of years & that has continued to this day. Reviewed on: 18th June 2021

Best decision ever!

Can't put into words how Stephange changed our life. After years of struggling with debt an barely bring able to meet the minimum payments, loosing my job I could see no way out. One phone call to Stepchange and the stress, tears & sleepless nights had gone, amazing support and light at the end of tunnel to eventually become debt free. 10 years on we have one payment left til we have paid all our debts off and a repaired credit score. Can't thank Stephange enough for all there help & support without them I don't know where we would be now. Reviewed on: 18th June 2021

Very helpful and give good advice to make you relax

Very helpful from start of problem to completion Reviewed on: 18th June 2021

Truely care

StepChange truely care about the person in debt. Not where you’ve come from or how it all happened but what they can do to get you debt free Reviewed on: 18th June 2021

Simply the best

Very professional and so so helpful in my time of need when I hit rock bottom. Reviewed on: 18th June 2021

Excellent

Step Change changed my life, helpful, supportive, not judgemental, that first step was the hardest but so worth while. Reviewed on: 18th June 2021

Life changing

Has helped me see an end point to my debts. Thank you so much Stepchange. ❤ Reviewed on: 18th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt advice
from National Debtline 4.40 from 69 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub