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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change is the best way helping people

10/10 Step change is the only way to get peace with your family when you are in the very difficult moments . Step change gave peace Reviewed on: 18th June 2021

Repayments

They are all so clear and courteous and aim to help everyone. Reviewed on: 18th June 2021

Amazing

Such amazing service and so helpful! Made the whole process simple and worry free Reviewed on: 18th June 2021

Made me feel less worried and confident

As soon as I contacted Step Change they reassured me that I wasn't alone and they would help me to clear my debt safely and without further problems and large interest payments making my debt bigger and harder to clear. Reviewed on: 18th June 2021

Saved my sanity!

Practical, non-judgmental, kind, knowledgeable help with seeing a way out of debt. Reviewed on: 18th June 2021

Excellent

Stress free very helpful team. Wish I took the leap earlier instead of struggling on for a few years. Reviewed on: 18th June 2021

Easy to deal with

Getting in touch with Step Change was the best decision I made after trying to deal with my debts for too long on my own. The staff were really professional and non judgemental which helped enormously Reviewed on: 18th June 2021

Kind, Empathetic, Thorough, but most of all, Non-Judgemental

I think, my review title just about sums it up..... The lady I spoke with, Sally, was lovely and made me feel at ease. I had put off asking for help because I had been so embarrassed that I had put myself in this position. I would have no hesitation of recommending Step Change to other people, in fact, I already have!!!! Reviewed on: 18th June 2021

easy to talk to

i got in right mess but they help me to sort in out Reviewed on: 18th June 2021

Great service & support

Great help & support at sorting through my debts the best way to deal with them and get me debt free. Reviewed on: 18th June 2021

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