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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt plan assistance

Step Change were brilliant when I needed straight forward help when my marriage broke down. Not only were they understanding and sympathetic they reassured myself the whole way through the process. Reviewed on: 18th June 2021

Honest and Helpful

It is a huge relief to have Step Change easily accessible by phone, letter or email for honest and helpful advice. Reviewed on: 18th June 2021

A great help

Step Change has been a great help. I was just paying my interest before, then they took over and I pay a manageable amount each month. They’re very considerate of changes in your circumstances, and you can reduce payments if needed. I recommended them to my colleague and now she’s using them to get out of debt herself! Reviewed on: 18th June 2021

Helpful and supportive

Stepchange basically changed my life. I was in so much debt and couldn't see a way out. After speaking with stelchange I felt like a whole weight had actually been lifted from my shoulders. They set up managble payments and it was easy to set up with their help. I get emails frequently giving advice and tips.. I have recommended Stepchange to my work colleague as I could see she was just like me and I k ew how stressful she was feeling. Best thing she ever did she said. Thankyou stepchange Reviewed on: 18th June 2021

There for me

Helped me when i needed it and still do, very supportive and kind. Took the worry off me. Reviewed on: 18th June 2021

The best and easiest service to get out of debt

I was in an awful position financially with no hope of getting out of it. My first call to Step Change completely changed my outlook. The advisor was genuinely understanding and incredibly helpful; my plan was in place in no time and I began to pay off manageable amounts each month. This allowed me to budget effectively and even save a little each month for unexpected costs. Two years into the plan and I can see me being able to pay it off earlier than planned and I’m able to have a life. Stepchange hasn’t just solved my debt problem, it gave me a future Reviewed on: 18th June 2021

A life saver!

I ended up with huge debts after my business failed, step change helped manage everything & now I just make one simple payment to them & they share that out amongst my creditors I was so stressed but now I can relax knowing my home is safe & no one is going to be knocking on the door demanding money! Reviewed on: 18th June 2021

Great support and good advice.

Found myself in debt after having to find the deposit, first month's rent and moving cost while private renting. I was struggling and then I looked up places to go for advice and choose StepChange. I can now relax and have things back on track and a plan to have cleared my debt in 5 years. Reviewed on: 18th June 2021

Relief!

Since StepChange came into our lives, a huge pressure has been lifted. The staff listen, are not judgemental and have done wonders for my mental health Reviewed on: 18th June 2021

great company

transparent in every way a no nonsense, professional company Reviewed on: 18th June 2021

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