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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Step change literally changed my life.

Step change literally changed my life. I got myself racked up in loads of debt and kept thinking minimum payments here and there id get myself out of it along with other high interest payments and commitments. I threatened to use step change for 3 years but never took it seriously. Then I realised things had to change. I'm not nearly 5 years into my step change DMP with only around 6 payments left till I am debt free. Seeing the light at the end of the tunnel made me realise I wished I had used this service years before I finally did. All of your funds go towards your debts, the letters and calls from debt collectors all stop. I'm looking forward to a better financial future because of this service. Thank you Reviewed on: 24th May 2025

I was so out of my depth and getting worse.

I was so out of my depth and getting worse. I contacted StepChange and they were non judgemental right from the start. They put me on a payment plan while allowing me to still have a life and enjoy things. It wasn’t easy and it took several years, but I am debt free. I cried when I got the letter congratulating me. Reviewed on: 24th May 2025

It’s always a pleasure to speak to anyone at step ch...

It’s always a pleasure to speak to anyone at step change. They are very helpful Reviewed on: 24th May 2025

Always helpfull knowledgeable and effecient

Always helpfull knowledgeable and effecient Reviewed on: 24th May 2025

Helpful and Non-judgemental Advice

Five years ago I was in an impossible financial position. With fantastic support and advice from StepChange I can now see light at the end of the tunnel, and with manageable payments following non-judgemental advice should be debt-free in another 2 years. Reviewed on: 24th May 2025

StepChange helped me and took away the stress of my...

StepChange helped me and took away the stress of my dept. I’ve been with them 3years now without any problems Reviewed on: 24th May 2025

huge help

I really didn't know who to turn to when I realised how bad my debt was and a friend recommended stepchange. it was straight forward and everything has been easy in the years I have had my plan. thank you for taking the stress away from my life Reviewed on: 24th May 2025

I had got myself into a serious debt situation and h...

I had got myself into a serious debt situation and had tried to solve the issue by trying to use multiple credit cards but that did not work it made everything worse. I turned to Stepchange who helped me to manage my repayments and how to budget my incoming and out going finances. The relif from the anxiety I had brought on myself was immense. Stepchange were kind and supportive and non judgemental everystep of the way and I can only recommend their positive excellence to anyone who is getting into uncontrollable debt. The Stepchange agency programme will help you to turn it all around and life becomes less worrisome. Thank you Stepchange Reviewed on: 24th May 2025

I was dealt with compassion and felt supported and a...

I was dealt with compassion and felt supported and at ease Reviewed on: 24th May 2025

Stepchange are not judgmental they are there to help...

Stepchange are not judgmental they are there to help and they do.Can’t praise them enough,they helped me so much and gave me peace of mind which I hadn’t had for months.Stepchange Reviewed on: 24th May 2025

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