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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

A huge weight off our mind

5
Right from the first contact with Step Change ( then called CCCS) We have had support and guidance from the advisors. It was a great relief when we started the plan, after years of struggling to pay cards and loans and always being in an overdraft. We are coming towards the end of the plan now, and looking forward to being debt free. I dread to think where we would be if we had not discovered Step Change. We would recomend them to anyone struggling with debt, Reviewed on: 17th June 2021
Dave Snoxall's avatar
Dave Snoxall

Best step to take with debt problem

5
Very easy to get on the board.All advisers are very understanding and always explained with compassion. I am very pleased with every side of the service Reviewed on: 17th June 2021
Nathalie Carlier's avatar
Nathalie Carlier

Excellent

5
Great experience they have really helped me and no regrets. Reviewed on: 17th June 2021
Marie Lukyamuzi's avatar
Marie Lukyamuzi

Amazing

5
Never dealt with such friendly and professional people and always make you feel like a someone brilliant Reviewed on: 17th June 2021
Theresa Birch's avatar
Theresa Birch

DM support

5
I have bern a client for a God few years now and no matter how many times i contact Stepchange the service you receive is always top notch, very professional but empathetic at the same time i wouldnt know what i would have done if it wasnt for Stepchange i probably would have lost everything Reviewed on: 17th June 2021
H.Brown's avatar
H.Brown

Very professional and helpful

5
I find it easy to talk the about my issues Reviewed on: 17th June 2021
Jimmy sebowa's avatar
Jimmy sebowa

Took all my worries away

5
Such a great charity. They took all my money worries away and made me feel like I can breath again. Everyone is so friendly and non judgmental and always 100% happy to help. Reviewed on: 17th June 2021
Laura's avatar
Laura

Stepchange have been courteous, comforting and reassuring. I don't know what I would have done without them.

5
I was in what I believed was a hopeless situation. But stepchange litterally changed my life. Reviewed on: 17th June 2021
Cecil Memery's avatar
Cecil Memery

Stepchange are superb!

5
Stepchange advisers are amazing always kind and so helpful . My whole experience has been made easier and I’m so grateful . Reviewed on: 17th June 2021
Lynne lloyd's avatar
Lynne lloyd

Excellent

5
Excellent service help me all the way, Very friendly staff, would definitely recommend to anyone struggling with depts. Reviewed on: 17th June 2021
Dorothy h's avatar
Dorothy h

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