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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They are the greatest. They have helped me out tremendously.

Since StepChange have been helping me pay my debt my life has been so much easier. They dealt with my problem straight away and I have had no problems since. Reviewed on: 17th June 2021

Life changing

thought i will never get out of my debt. I was so stressed and felt shame about myself until step change helped me realized that theres hope. Now, im near towards the end of my debt payment and i cant wait to be free of debt and start my own saving a Reviewed on: 17th June 2021

All round fantastic

I have had my plan a few years now. Setting up was so easy and the staff are so friendly and understanding. They don't judge, whatever your situation they are helpful and kind Reviewed on: 17th June 2021

A load off my mind

Step change have helped me so much. After the break up of my marriage I was left struggling to make payments on dept that I had taken out with their help I manage to make a one off payment that suits my affordability and it has taken a lot of stress off my life. Reviewed on: 17th June 2021

Helped me control my debt

Very sympathetic ,they were very helpful ,woul recommend Reviewed on: 17th June 2021

A huge thank you!

When debts spiral out of control, interest and fees mount up, and it feels like you are drowning and there's no way out, you need help. StepChange made all the difference. Guided and supported me every step of the way, dealt with creditors on my behalf, arranged an affordable repayment plan. I will be debt free by September this year. Reviewed on: 17th June 2021

The best support and help for managing debt

I have been with Stepchange for around 4 years now and at the beginning I was very nervous with the amount of debt I had and how it would all work out. But I can honestly say the advisors are wonderful, they are helpful, supportive and always there whenever you need them for advice regarding your debt. If it wasn’t for them I dread to think where I would be right now! Reviewed on: 17th June 2021

Take the worry our if being in debt go to Step Change

I cannot thank them enough on how much better they have made our lives Reviewed on: 17th June 2021

Peace of mind

Amazing helpful friendly and has been the best decision. I have a plan I can afford and no worries of my debts adding interest. Total peace of mind Reviewed on: 17th June 2021

Unbelievably happy to have the support

I had no idea there was help like stepchange out there until a friend was talking about it. I then decided to do my own research. It was a long winded process to begin with now I am up and running now and I feel a huge weight lifted off my shoulders! I am still getting pestered by one of my loan companies but it's nice to feel reassured from stepchange! Reviewed on: 17th June 2021

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