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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

A load off my mind

Step change have helped me so much. After the break up of my marriage I was left struggling to make payments on dept that I had taken out with their help I manage to make a one off payment that suits my affordability and it has taken a lot of stress off my life. Reviewed on: 17th June 2021

Helped me control my debt

Very sympathetic ,they were very helpful ,woul recommend Reviewed on: 17th June 2021

A huge thank you!

When debts spiral out of control, interest and fees mount up, and it feels like you are drowning and there's no way out, you need help. StepChange made all the difference. Guided and supported me every step of the way, dealt with creditors on my behalf, arranged an affordable repayment plan. I will be debt free by September this year. Reviewed on: 17th June 2021

The best support and help for managing debt

I have been with Stepchange for around 4 years now and at the beginning I was very nervous with the amount of debt I had and how it would all work out. But I can honestly say the advisors are wonderful, they are helpful, supportive and always there whenever you need them for advice regarding your debt. If it wasn’t for them I dread to think where I would be right now! Reviewed on: 17th June 2021

Take the worry our if being in debt go to Step Change

I cannot thank them enough on how much better they have made our lives Reviewed on: 17th June 2021

Peace of mind

Amazing helpful friendly and has been the best decision. I have a plan I can afford and no worries of my debts adding interest. Total peace of mind Reviewed on: 17th June 2021

Unbelievably happy to have the support

I had no idea there was help like stepchange out there until a friend was talking about it. I then decided to do my own research. It was a long winded process to begin with now I am up and running now and I feel a huge weight lifted off my shoulders! I am still getting pestered by one of my loan companies but it's nice to feel reassured from stepchange! Reviewed on: 17th June 2021

A massive help

I was in a bad place financially and mentally. Struggling with constant worry about my problems and debts. Step Change has singlehandedly been the best support and structure I needed to get my back onto a better path in restoring order and relief with my debts and I'd be lost without them. From the very start their system is straightforward and easy to use and their customer service is impeccable. I would recommend any one who is feeling lost and overwhelmed with their money problems to talk to them and get their help as without them, I'd be still in a bad place, possibly even worse. Thank you Step Change, I hope you win the award as a small token for all of your wonderful help and guidance. Reviewed on: 17th June 2021

Completely lifted the heavy weight from my shoulders .

I was at the point where there was far more going out of my bank account than coming into it I lived off my credit cards and overdraft and I was really sinking fast . From the first phone call to Stepchange, I had hope, One of their advisers immediately made me feel there was light at the end of the tunnel. I had never heard of Stepchange , and I would highly recommend them to anyone that' has financial problems. I can't thank Stepchane enouugh for all their help and advice. Five stars from me . Reviewed on: 17th June 2021

Just fantastic

They are very understanding and caring of my disabilities, when it comes to me ringing them. They always put me at ease, and don’t judge me, because of my debts. Reviewed on: 17th June 2021

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