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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,672 reviews, last reviewed 5th Aug 2026
65% increase in 5 star reviews
in the past 90 days
29% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026
Anne C's avatar
Anne C

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Peace of mind

5
Trustworthy and reliable. A remarkable ally and middleman. Reviewed on: 17th June 2021
Howard Marshall's avatar
Howard Marshall

Stopped my suicidal thoughts

5
I had a massive debt going back over ten years ago. I turned to these guys and they were simply amazing and stopped me from taking my life as I was going out of my mind not knowing what to do. Am now able to get on with my life and carrying on with my dmp Reviewed on: 17th June 2021
Ruki's avatar
Ruki

They take a huge weight off, your back

5
As per title, I do not know what I would have done without them Reviewed on: 17th June 2021
Terry Taberer's avatar
Terry Taberer

Breathe again!!

5
Stepchange has helped me to be able to live and enjoy the little things in life. I may not have a lot of money but I appreciate the little now. Reviewed on: 17th June 2021
Richard H's avatar
Richard H

Lifesaver

5
I was in despair until a friend recommended StepChange to me. Their advice, support and non-judgemental attitude was incredible, and I am so grateful to them. Reviewed on: 17th June 2021
Roxannah Hart's avatar
Roxannah Hart

Takes So Much Pressure Off

5
I have been with Step Change for a number of years and it takes so much pressure off me knowing that my debts are reducing month by month. They also help me adapt to changing circumstances particularly as I am recently widowed and they have helped me amend my payment to take into account my changing financial position Thank You Reviewed on: 17th June 2021
Sue Wilberforce's avatar
Sue Wilberforce

Great Service

5
During a stressful time with money worries, Step Change made us feel as if all our problems could be sorted out at last. They have been so helpful through the whole process. I would definitely advise anyone having financial difficulties do not hesitate to make contact sooner rather than later. Reviewed on: 17th June 2021
sharon.wilden@sky.com's avatar
[email protected]

Help in desperate times

5
Helpful, non judgemental and knowledgeable staff. Saved me from despair. Can’t recommend enough. Done leg debt get you down leg Stepchange help Reviewed on: 17th June 2021
Carla Woodward's avatar
Carla Woodward

Professional stuff

5
Great people happy to listen to your issues and working out a suitable plan for your problem. So happy that I get to know about you,your help it’s a life changer. Thank you so much Reviewed on: 17th June 2021
Sonia's avatar
Sonia

Peace of mind

5
I have nothing but confidence in Stepchange. They literally are peace if mind in a nutshell. Reviewed on: 17th June 2021
Alison Ikpitan's avatar
Alison Ikpitan

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