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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Absolutely saved my sanity

Without the support of Stepchange I don't know how I would have survived Reviewed on: 17th June 2021

They saved my life

Can’t thank enough this people for the help with my problems.I was depressed and devastated after splitting up with my partner. I was overwhelmed with the debts problem and they save me. Reviewed on: 17th June 2021

Step change is the best.

Since I have been with step change I had ultimate peace of mind. Thank you and I am so grateful for your outstanding support. Reviewed on: 17th June 2021

Life changing

They are with you every step of the way Reviewed on: 17th June 2021

Excellent

Very helpful and understanding not judgmental at all deal with creditors easily and without fuss Reviewed on: 17th June 2021

Best thing I ever did.

An absolute life changer the day I contacted StepChange. Helpful, friendly and totally put you at ease. Reviewed on: 17th June 2021

Calm down now!!!

From the first phone call to Stepchange, I felt calmer. Without patronising and judgement they help beginning to end of process. With great financial help Reviewed on: 17th June 2021

good job done

their service is awosome word can not describe their service a++++ Reviewed on: 17th June 2021

Such a positive experience

I was so apprehensive about seeking dept help. I chose Step Change because I was able to email and apply online rather than speak with someone at first. Everything was so straight forward. I have now phoned and spoken with a few advisors and every single person has been so lovely and extremely helpful. Reviewed on: 17th June 2021

Help when it's needed the most.

Taught me how to manage my debts and alleviate the issues I was worrying about. Reviewed on: 17th June 2021

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