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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Thet take away all the worry and negotiate with Businesses on your behalf to agree a suitable plan and I can relax

Their staff are the real deal ,so kind,helpful and know their role. They put your mind at ease and send regular statements to let you know your debt is refucing and how. If a client is giving yiu aggro they adapt and deal with that company . They are the best and if I am upset put me at ease and deal with a issue. Simply the best. Reviewed on: 17th June 2021

Just a great company 5tar

I have been with Stepchange for sometime and would recommend them to anyone. Reviewed on: 17th June 2021

Knight in shining Armour

Amazing, caring and have empathy for you. I was distraught with my circumstances and ashamed, they totally put my mind at ease, made me feel human and most importantly, I had a sleep after many months! Thank you, to each and everyone of you. Reviewed on: 17th June 2021

Helped us live again

Stepchange we amazing. The advisors offered practical solutions with no judgement. Reviewed on: 17th June 2021

Extremely Helpful

The best service available when things go wrong Reviewed on: 17th June 2021

MrNobody

Maybe im only here because of you...? Reviewed on: 17th June 2021

Amazing company so helpful

So polite very helpful puts you at complete ease Reviewed on: 17th June 2021

Top class

The iron I got was absolutely brilliant. After I did it I felt like a huge weight was lifted off my shoulders. I would recommend using StepChange to anybody. Reviewed on: 17th June 2021

Unsung heroes

Without there help most of us would be without hope !.. Reviewed on: 17th June 2021

Put my mind at rest & deal with my debts effectively

Very helpful, understanding , knowledgeable staff. They make a daunting task manageable without judgement Reviewed on: 17th June 2021

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