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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Unsung heroes

Without there help most of us would be without hope !.. Reviewed on: 17th June 2021

Put my mind at rest & deal with my debts effectively

Very helpful, understanding , knowledgeable staff. They make a daunting task manageable without judgement Reviewed on: 17th June 2021

Helpful, reassuring, on-point

Their staff is very helpful and reassuring. you can feel that they are working on your behalf and just talking to them makes you feel less anxious. On top of that, they are extremely professional in carrying out all the steps on your behalf and they are really good at keeping you informed. Reviewed on: 17th June 2021

Supportive and encouraging

Helped from the very first phone call Reviewed on: 17th June 2021

Step change have saved me from A nervous breakdown

They were extremely helpful and sorted everything for me quickly Reviewed on: 17th June 2021

Just brilliant

It has made my life calm again. I'm at the end now and couldnt be happier. Just seek advice and stay on the straight and narrow, it does work. Reviewed on: 17th June 2021

Very helpful and non judgemental

Couldn't deal with nicer more knowledgeable people , polite and respectful staff . Reviewed on: 17th June 2021

Life Changing

Great service and helped me turn my life around. Reviewed on: 17th June 2021

Life Saving!

Step Change saved my life. I didn’t know what to do and my mental health was in a bad way. Step Change colleagues are friendly and understanding. Reviewed on: 17th June 2021

Great to work with

Great experience always there for advice. Reviewed on: 17th June 2021

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