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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great service

Hassle free.understanding helpful staff and great service Reviewed on: 17th June 2021

Fabulous service

Great and easy to use . Took a lot of weight of my shoulders Reviewed on: 17th June 2021

A helpful hand.

They have been great without their help i would have sunk deeper into debt. Reviewed on: 17th June 2021

Paying back with no hassle.

I found Step Change so helpful and with their help my debt will be paid off by next year. Reviewed on: 17th June 2021

Just fantastic!

So VERY helpful! Answered every question! Explained everything thoroughly! Honestly couldn’t ask for a more helpful company! 10/10 Reviewed on: 17th June 2021

Stepchange can help you!

Stepchange helped me when I felt I had nowhere else to turn with my debts and gave me a solution. Reviewed on: 17th June 2021

A lifesaver!

Stepchange really helped me when I had nowhere else to go with unmanaged debt. They gave me great advice and support and I would reccomend anyone with debt problems to contact them for help. Reviewed on: 17th June 2021

Very helpful

In the most distressing time StepChange has helped me and is still helping. They are easy to approach, getting back in touch quickly, never let me down. Reviewed on: 17th June 2021

LifeSaver

Before StepChange i had no life .... its the best Step in Life i ever took ❤ Reviewed on: 17th June 2021

What a relief!

I wish I have used Step Change earlier. I have last payment to go and will be debt free. First time in years. Guys, go for it, you will get back your piece of mind and the future will start looking brighter. Reviewed on: 17th June 2021

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