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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Angels

I can't explain the relief I felt when stepchange helped me. The ease of the process and excellent customer service is A star !! Reviewed on: 17th June 2021

They help me sleep at night !

They help me pay my debts through a DMP Reviewed on: 17th June 2021

Piece Of Mind

I've nothing but positive experiences during my time with Stepchange. I feel I can get on day by day not worrying about the future. Reviewed on: 17th June 2021

Amazing

Completely turned my life around. Helpful from the first call. Reviewed on: 17th June 2021

giving people a second chance at life

step change treats people with dignity Reviewed on: 17th June 2021

Piece of mind

As soon as they answer there sympathetic approach puts you at ease and make you feel more able to discuss what can be a very embarrassing situation. Reviewed on: 17th June 2021

Stepchange

Great company that's there for you when you feel desperate and lost! Reviewed on: 17th June 2021

Helpful and understanding

Step change have been amazing over the time we have been with them,helping us every step of the way.They have been helpful and understanding and put our minds at rest Reviewed on: 17th June 2021

Amazing Stepchange

I have been on my DMP for 9 years with Stepchange. The saved my life. Support was brilliant. Reviewed on: 17th June 2021

Excellent

From a worried mum with a few debts from a previous relationship I was panicking. Stepchange helped me figure out my budget and I will be debt free in a few years time. Very friendly and approachable and sensitive to certain matters. Would recommend to anyone. Reviewed on: 17th June 2021

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