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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18678 reviews)

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4.92

Based on 18,678 reviews, last reviewed 18th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always there to help. Always there to help me. Any questions are answered clearly. Less stress as they are dealing with mostly everything zz Reviewed on: 18th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18678)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

MOST HELPFUL AND VERY KNOWLEDGEABLE

When I first got in touch with Step Change I was very nervous and apprehensive . I was soon to loose my Apprehension as everything was explained to me. !! Reviewed on: 17th June 2021

Help at the end of a phone

They have been brilliant, they helped me get out of the mess I was in, when I was very low Reviewed on: 17th June 2021

Peace of mind

Step change was recommended by a friend who saw that I was struggling and very stressed. I had several creditors and I was receiving so many phone calls.I have been paying my debts through step change and ave enjoyed peace of mind.I have recommended my friends as well. Reviewed on: 17th June 2021

Amazing

Step change has changed my life and took all the worry away fantastic service Reviewed on: 17th June 2021

Wonderfully supportive and non judgmental

I have gone from sleepless nights and perpetual worry to being able to relax a little more. Whoever you speak to at Stepchange are always reassuring and non judgmental. Our debts are huge and we are over 60 without the possibility of paying the creditors within the next 10 years. Nonetheless Stepchange support us all the way and for that I am eternally grateful. Reviewed on: 17th June 2021

Julie

Stepchange were there for me when i needed help, advice and support. They guided me through the stages of collating what debt i had and how i could pay this off, I am now well on the way to being debt free , its been hard but i would not have made it without the help i was given by Stepchange Reviewed on: 17th June 2021

Respectful

Always helpful and considerate, appreciate their understanding Reviewed on: 17th June 2021

Step change have been fantastic very happy with all the help I have received

Basically I don’t know what I would have done if I didn’t contact step change I was going no where and just worrying and making myself ill wondering what to do about cleaning my debt but they help massively in which I am very grateful thank you Reviewed on: 17th June 2021

Superb help in troubling times

Always helpful, knowledgeable and give great advice without passing judgement. Reviewed on: 17th June 2021

Peace of Mind

About 5 years ago I was made redundant from a senior management role. I have a daughter with very serious heart conditions and struggled to find work that would pay enough to keep on top of things, but give me work life balance. Consequently I ended up in huge debt, defaulting on loans and finance deals etc that had previously been affordable. After a couple of years the stress of being in debt and taking pay day loans and getting further in debt was unbearable! When I contacted Step Change they immediately made me feel like there was light at the end of the tunnel and came up with a realistic repayment plan! I still have a few years to go until myself and my family are debt free, but I no longer worry about it and know that we will eventually clear our debts, whilst still being able to feed and clothe my loved ones without getting further into debt!! Fantastic organisation that gives us peace of mind! Reviewed on: 17th June 2021

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