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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Understanding and helpful

A very helpful company who listened and dealt with my money problem . Reviewed on: 7th April 2021

Life Saving Organisation

We Found ourselves in an inevitable and difficult to control financial situation. The service and advice offered by StepChange meant that two young men could regain their foothold on their careers and their parents could resume making positive contributions towards them and others. Almost every time I speak with a StepChange advisor I remind them that their service is literally life saving Reviewed on: 5th September 2020

Check out

Stepchange guide you all the way through step by step and make it easy join and keep helping you all the way through Reviewed on: 28th August 2020

Very good service

Stepchsnge really did change my life I was very stress out before they started to help me sort out my money problems. New I can see my way forward . Reviewed on: 26th August 2020

Helped with my depth problem

took a weight of my mind helped me get back on track again really helpful service Highly recommend you Reviewed on: 20th August 2020

Light at the end of a dark tunnel

The customer service team are wonderful, helpful and very thorough. They want to understand what has caused things to get to where they are so they can help you. When you're honest, they are able to help you in a way that changes your perspective on your debt. Instead of a burden, it becomes just another everyday bill. Thank you for your continued help stepchange. Reviewed on: 13th August 2020

My situation has been greatly helped by StepChange and their very helpful and understanding staff.

Whenever i have contacted StepChange I have always been helped by the very understanding staff. Reviewed on: 12th August 2020

Incredible debt charity

They are great! Very non judgemental and took the time to explain things thoroughly. I really like the fact you have a login so you can check your monthly statements and info. Reviewed on: 11th August 2020

Life savers

I got help from step change when could not see any other way to go highly recommendable. Reviewed on: 10th August 2020

Great team

Always very helpful and easy to speak to , would definitely recommend Reviewed on: 7th August 2020

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