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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Incredible debt charity

They are great! Very non judgemental and took the time to explain things thoroughly. I really like the fact you have a login so you can check your monthly statements and info. Reviewed on: 11th August 2020

Life savers

I got help from step change when could not see any other way to go highly recommendable. Reviewed on: 10th August 2020

Great team

Always very helpful and easy to speak to , would definitely recommend Reviewed on: 7th August 2020

Gets my vote - Ease the pain of debt

Stepchange colleagues were very helpful and guided me through the worry of facing my debts and sorting out the best way forward. Reviewed on: 6th August 2020

Very good review

Very helpful & understanding . Never had any issues & always keep me informed of any changes which may occur Reviewed on: 5th August 2020

Step change

The team r brillant team helping Reviewed on: 30th July 2020

Splendid Organisation

They are a very caring efficient and understanding charity. I have an online DMP with them, and all I can say is I cannot fault anything they do, absolutely first class. Reviewed on: 28th July 2020

Great help

very helpful and non judgemental staff Reviewed on: 28th July 2020

Supportive.

Supportive, helpful nonjudgmental always available. Reviewed on: 28th July 2020

Excellent simple and friendly advice that doesn't cost you anything.

I have used StepChange for a few years and it was brilliant at managing my debts. Next year it will all be paid off ! Reviewed on: 25th July 2020

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