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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpcul

It helps a lot of people and it eases to put our mind at rest Reviewed on: 24th July 2020

I am very satisfied using stepchange.

I have very good experience on using stepchange, now is stress free from dept and creditors. Thank you for all the staff of stepchange for they efforts. Reviewed on: 24th July 2020

Helpful caring and understanding

Very helpful with how worried I was Made sorting out my debt easy and manageable Reviewed on: 23rd July 2020

Life Savers.

Step change pulled me back from the brink. Reviewed on: 22nd July 2020

Wonderful service

It is so nice to find a company who understand that it's not about people spending money they haven't got and that sometimes we can all fall on hard times. Step Change has given me peace of mind, security and a reminder that there is help available when things go wrong. The service is so easy and simple to understand, they are so quick to get you the help you need and they are always there to give you advice. I cannot thank the people of Step Change enough for everything they have done for me. Reviewed on: 22nd July 2020

lifesavers

Understanding, extremely helpful and take away so much pressure Reviewed on: 22nd July 2020

Free as a bird

Thanks to Stepchange, I am indebted to them for helping me to do more with my money and time! Increased amount of funds available to me every month to do whatever. Thank you. Reviewed on: 21st July 2020

Me j beddows from Birmingham

Happy very helpful in hard times cheers Reviewed on: 21st July 2020

great

they are very helpful always take weight off your shoulders , help you back on track, always will get my vote every time Reviewed on: 21st July 2020

Contact Step Change and smile again

Overall a very positive experience dealing with Step Change. Very helpful and friendly feels like the world lifted off my shoulders Reviewed on: 21st July 2020

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