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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Understanding and Helpful

I was going under with dept and stress, Step Change helped me keep my head above water, many thanks. Reviewed on: 12th July 2020

StepChange has literally changed my life!

I have been cleard of 17k debt which has been on my back for 7 years. The customer service, functionality of website and payment system is ahead of anything else out there! This organisation deserves more recognition as it is saving people not just financially, but also improves the lives and mental well-being of the misfortunate such as myself. I am now able to save money and have a career without any burdens - thanks to StepChange! Reviewed on: 12th July 2020

Best help

I would recommend Stepchange, as they are friendly team , reliable . Had a very satisfactory experience with them. Reviewed on: 12th July 2020

Changed our lives for the better

We really struggled with an ever increasing debt that banks advise had made much worse, we could see no way out till we were told about step change, they have always been very helpful not judgemental and reduced our stress levels we only have a few years left to be completely debt free, could never thank them enough for their support Reviewed on: 12th July 2020

great company

always helpful, easy to get hold of, make everything simple, only good things to say! Reviewed on: 12th July 2020

Without the outstanding help, knowledge, comfort of feeling I was getting the very best advice for my own needs, my whole life would have been in tatters if it hadn't been for the staff of Step Change

My life would have been very difficult now, not only financially but mentally too. The debt I found myself in was not because I was a gambler or someone who over spent etc.. I was a business woman with a private daycare nursery and costs and poor funding affected my cashflow in the end. My staff kept their jobs, and I walked away, handing my business, staff and children over to a charity who could finance the child care better than I could. Reviewed on: 12th July 2020

Really supportive company

Would highly recommend to anyone, they have taken all my stresses away and have really helped me sort things out. Reviewed on: 12th July 2020

Stress Buster

I was extremely concerned about my circumstances and predicament, as I had a nervous breakdown, but with wonderful advice and help from Stepchange and my family i came out of a dark tunnel, and at least i am paying something back to my creditors, many thanks, Stepchange. Reviewed on: 12th July 2020

First class service

Had some financial problems which step change helped me work out a payment plan. Were very helpful from day 1 Reviewed on: 12th July 2020

Fabulous

I was very much an ostrich when it came to sorting out my debts. However working with step change has changed all that. The agents are fabulous so easy to talk to i would highly recommend them. Working with step change made all those dreadful feelings disappear. Reviewed on: 12th July 2020

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