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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Step change has given me the peace of mind I didn't...

Step change has given me the peace of mind I didn't had for a long time... Reviewed on: 24th May 2025

Stepchange has been helping me for many years, their...

Stepchange has been helping me for many years, their staff are very understanding and will take time with you to help you try and sort your finances out. They are very professional and make you feel at ease, would very highly recommend. Reviewed on: 24th May 2025

Step Change helped me go from being overwhelmed to w...

Step Change helped me go from being overwhelmed to well managsd. It's hard to accept you need help sometimes but reaching out was the best thing I did. They are non judgmental, supportive and practical. Reviewed on: 24th May 2025

When I joined I was in desperate need of help, prior...

When I joined I was in desperate need of help, prior to joining stepchange I was with another insolvency company and was mistreated very badly, so joining stepchange was a breath of fresh air so I truly thank them for getting me back on track Reviewed on: 24th May 2025

They helped me when I was at my lowest

when I was at my lowest, they helped me see a light at the end of the tunnel. Reviewed on: 24th May 2025

Financially saved our lives.

When there seemed to be no way out of the mess Financially, StepChange literally saved our lives. Thank you Reviewed on: 24th May 2025

Fantastic service

Step Change are marvellous. They help you when you're at your lowest so that you can see a way forward. Their advisers are very good at putting you at ease. There admin is also excellent as everything they say the'll do is concluded quickly. Overall a fantastic service. Reviewed on: 24th May 2025

Stepchange has been brilliant and helped me out of a...

Stepchange has been brilliant and helped me out of a deep black hole. I would highly recommend stepchange to all. Reviewed on: 24th May 2025

Step change helped me with my finances when everythi...

Step change helped me with my finances when everything started to get on top of me. I felt I was going under with no where to turn. Then I contacted step change. They helped me with one monthly payment with what I could afford they do a budget plan for you with no pressure and the customer service was excellent so easy to talk to. I would highly recommend. I now have peace of mind with one regular payment each month on what I can manage. Reviewed on: 24th May 2025

Was apprehensive at first and scared , owning up to...

Was apprehensive at first and scared , owning up to how much debt I was in Was overwhelmed by it all burying head in sand, but from the start I was put at ease, never thought would be accepted , but we did and everything was explained and to know I had help . Payments are affordable I can now see an end goal. Reviewed on: 24th May 2025

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