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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life Saving

It's been a long haul. But with SC help my debt ridden life is about to end Reviewed on: 12th July 2020

Life changing!!

Completely changed my life, I was so worried about my Financial situation it was causing my mental health to go through the roof! Now I’m stress free! Reviewed on: 12th July 2020

StepChange Are Awesome

I have been with StepChange for the last two years. They have been great and very helpful. They have definitely helped me get back on track. Their help in getting my finances under control and giving me a light at the end of the tunnel in relation to my debt has been fantastic. I should have reached out to them a lot earlier than I did. Reviewed on: 12th July 2020

simply amazing charity

Step Change has done amazing things in supporting me and my family during a turbulent time, they are simply brilliant and deserve much recognition for what they do - good luck Step Change Reviewed on: 12th July 2020

helped me keep my home

Brought me out of a very worrying stressful situation. With the support of Stepchange I am now managing my finances much better. Reviewed on: 12th July 2020

Simply the best

They are extremely knowledgeable, and have never been nothing other than professional all the time Reviewed on: 12th July 2020

Life changing

Together with Step change I have overcome what felt like a mountain. Without their help I would still be stuck living day to day and unable to plan for the future, they have my upmost respect and I recommend to all who have debt problems. Reviewed on: 12th July 2020

Superb

helped me so much.super friendly and helpful Reviewed on: 12th July 2020

One day everything is okay then the next

Was really scared to pick up the phone and contact step changes, i thought they was going to judge about my situation and not even try to help. Cut the long story short i was thinking of taking my own life for less than 8k. I was worried about what would happen if bailiffs came to my address and what my family would think. But it was nothing what i seemed they was more than helpful understood my situation tried working out the best solution for myself in the best affordable way. I would like to say if anyone is suffering from debts big or small please do get in touch with step changes. Don't let the outcome become worser than it already is seek help before it is too late. Reviewed on: 12th July 2020

Amazing

I was left in A lot of debt and I was scared. A friend recommended Step change the relief I felt after talking to them knowing I could do this it would just take A little bit of time. And today they still help me I'm kept updated with everything. I'm extremely grateful to step change and everyone who works there they deserve this award. Reviewed on: 12th July 2020

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