Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

View other StepChange products

4.92

Based on 18,681 reviews, last reviewed 21st Aug 2026

14% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and make life easier for you Very helpful and make life easier for you Reviewed on: 21st August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Get on with your life

Work with Stepchange and leave things with them. Keep up with what you have agreed and take the weight off your back. Reviewed on: 12th July 2020

Brilliant

I would describe step change as brilliant, caring, fantastic response, professional, dnt know what I would have done without them. Amazing service. Reviewed on: 12th July 2020

Helped me at my lowest point

I had to leave my job of 30 years, to care for my daughter and her baby, after my daughter had a stroke. I then had to go onto UC!!!. which was an experience in itself. I was in despair over my financial situation and Stepchange supported me through this. All staff I have spoken to were amazing and must have been chosen for their amazing people skills., they were always calm and listened whilst I cried, I never felt hurried and they made me feel that there was light at the end of the tunnel . I don't know how I would have coped without Stepchange. Reviewed on: 12th July 2020

Make my life so much easy and stress less

Form first day the been very nice and help me to resolve my problem..the have me help so many way the take all the stress I build up away ....is a very good company is you struggle with debt and also is a free .. Reviewed on: 12th July 2020

Brilliant service

Fantastic charity. Helped me so much through my money worries. Reviewed on: 12th July 2020

Excellent service. Excellent staff. 10/10*****

From first phone call I was relieved the pressure was going to be off. Staff were excellent, every step of the way and helpful in any questions I had. Brilliant. Reviewed on: 12th July 2020

Just the greatest

Always worried and stressed with no sleep chucked into the mix! Step change helped to put this all into perspective while still able to bring the debt down. From helpful and understandable staff to always been there in the times of need. As my title states they are just the greatest and I’m so thankful I found them. Reviewed on: 12th July 2020

Professional help when you really need it

Due to illness got into difficulties step change helped us help ourself Reviewed on: 12th July 2020

A lifesaving service

Professional, friendly, knowledgeable service. Reviewed on: 12th July 2020

The very best advice and help.

I was running out of ideas but Step Change helped me and gave me the chance to sort myself out financially. Reviewed on: 12th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt management
from Creditfix 4.69 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub