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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Best Ever

After months of desperation I can sleep again and can see a light at the end of the tunnel- I’m so very grateful Reviewed on: 11th July 2020

Saved my life

I was desperate, sick, and not coping with life and seriously ready to do something desperate to end it all. Stepchange was my salvation and have been there for me. I can’t say enough how good they are, and still are even through Covid. They are just amazing. Without them, I wouldn’t be here. Reviewed on: 11th July 2020

My mind at rest.

admitting I was in debt, made me feel a failure. After contacting Step Change, I spoke to a calm kind gentleman. He didn't judge me. He sounded like he really cared and wanted to help me. I have finally managed to budget. I still have 3 years until I am debt free, however I am grateful to Step Change, helping me through a very stressful situation. I can carry on with my life, knowing I am eventually be better off financially, when I have cleared all my debts. Reviewed on: 11th July 2020

Great Sevice

My finances were a complete mess, so much so that I was unable to buy myself some milk for my tea. This lead me to ask my bank for advice and they recommended Step Change. Now I've enough money to get by. I don't know what I would have done without your help. Reviewed on: 11th July 2020

Fantastic

Amazing experience staff are friendly and very helpful took alot of pressure off me with there help. Reviewed on: 11th July 2020

Prompt precise and friendly service

They are very friendly and has excellent communication skills. I am completely stress free because of StepChange. Reviewed on: 11th July 2020

Changed my life

I was left in an enormous amount of debt following my divorce. I had buried my head in the sand and didn't realise I could get help. Thankfully I contacted stepchange who put everything into perspective, talked to creditors and helped me plan. A couple of years ago it was going to take me over 100 years to pay off my debts. Currently its less than 5 so I feel in control and that life has something to offer. Everyone i spoke to was non judgemental really friendly and helpful. Their advice is practical. Reviewed on: 11th July 2020

Extremely grateful and life changing

Stepchange really Changed my life for the better. All the staff I’ve dealt with were very helpful, understanding and I would recommend stepchange to anyone who is in the position I was. I now live a much better healthier life and can’t thank stepchange enough for all the help and assistance .what a great team who never judge you, but go out of their way to help in every way. I would recommend stepchange to anyone at anytime. Thank you very very much. Well done stepchange. Reviewed on: 11th July 2020

Kind, helpful, professional, understanding

I have a few friends who are on Dmp’s with other companies and when I talk to them about review rime, they dread it as they feel they are being judged. With stepchange, I couldn’t ask for a kinder, more helpful, understand and professional consultant to deal with my account. I am so grateful that I found them and even though I am mostly late on my annual reviews, they go over and above themselves to assist me. I would recommend them, and have done so, to anyone who has debt concerns. Reviewed on: 11th July 2020

Very helpful friendly people

When I was worried about my situation they help me a lot Reviewed on: 11th July 2020

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