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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

4th Emergency Service

These people are real life savers. They have enabled me to sleep at nights and start living my life again. I can’t recommend them highly enough and wish I had contacted them years ago instead of getting more and more in debt and losing weight through worry. Thank you for helping me get back on track. Reviewed on: 11th July 2020

They have helped me all the way so far ,I thoroughly recommend them.

I have a lot of debt and no job and these guys helped me sort out my payments in to a very affordable amount. That gave me peace of mind. Reviewed on: 11th July 2020

Very helpful and friendly when talking to you

Helped me so much with my debts. Put me on a plan that is very manageable to me and always available to speak to with any problems or queries regarding default letters from creditors . So glad I found them. Reviewed on: 11th July 2020

Fantastic

These people really changed my life for the better. Thank you. Reviewed on: 11th July 2020

Amazing charity

just incredible what this charity does. It helps all sorts of people quietly and confidentially and quite literally saves lives. Reviewed on: 11th July 2020

Really helpful

This has changed my life. I really recommend it to anyone. Reviewed on: 11th July 2020

Step change saved me!

The most amazing company ever! They couldn't be more helpful and so friendly, I felt so stressed with my debt and with one phone call they sure made me fee positive and motivated in life again. I thank every team member of step change for what yous have done for me. Reviewed on: 11th July 2020

Very helpful

Gave me all the information support and advice I needed to set up my Debt plan. Reviewed on: 11th July 2020

Helped me through dark times

Didn’t understand the credit system due to asperger’s. They helped me through every step of the way and supported me to paying my debt in manageable ways, while still being able to look forward to the future Reviewed on: 11th July 2020

Brilliant help

They have always been able to help me with my financial situation. Reviewed on: 11th July 2020

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