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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Brilliant

Helped me through toughest time of my life and couldn’t be more grateful Reviewed on: 11th July 2020

Fantastic

StepChange have been wonderful in helping me budget and get my future back. There’s no judgment just understanding and thorough advice based on my circumstances Reviewed on: 11th July 2020

Always there to help

Step change are always sending debt advice and ways in which you can gain support. They are there whenever you encounter any financial issues and can usually do something to help you. Most of the advisors are more than just helpful, the only downside can be the call waiting times Reviewed on: 11th July 2020

Thank you Stepchange

After finding ourselves in financial difficulties some time ago, I plucked up the courage to contact Stepchange. It was the best thing I could have done, the people I spoke to made me feel that I wasn’t on my own and talked me through a debt management plan and it felt like they were holding my hand every step of the way. They are so professional and helpful. I have recommended many times. Reviewed on: 11th July 2020

Beyond helpful.

Really took so much strain of me with my debts. They explain everything in so much detail and take there time on the phone to you. They work with how much YOU can afford and makes life so much easier. I’d highly recommend these, and I have to many people and will continue to do so. Thank you step change :) Reviewed on: 11th July 2020

Step change has changed my life for the better

Been hugely supportive in getting me financially back on track Reviewed on: 11th July 2020

Life-saver

Stepchange actually saved my life. I was at a stage where I couldn’t cope. I couldn’t even open my letters as I feared what was inside. Thank god I phoned them. They didn’t judge or make me feel a failure. They were patient and understanding. At the end of the call I felt more able to cope and face my situation. I can’t thank them enough. Reviewed on: 11th July 2020

Pain free

Great straightforward advice. I could not sleep for worrying so buried my head in the sand. Calm and great judgement free service. Reviewed on: 11th July 2020

Best thing to do for peace of mind

Great service can't do enough to help, best think I did to sleep at night. Reviewed on: 11th July 2020

Really knowledgeable staff and great help to me

Excellent help and stress relief from a wonderful business Reviewed on: 11th July 2020

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