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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Step change has changed my life for the better

Been hugely supportive in getting me financially back on track Reviewed on: 11th July 2020

Life-saver

Stepchange actually saved my life. I was at a stage where I couldn’t cope. I couldn’t even open my letters as I feared what was inside. Thank god I phoned them. They didn’t judge or make me feel a failure. They were patient and understanding. At the end of the call I felt more able to cope and face my situation. I can’t thank them enough. Reviewed on: 11th July 2020

Pain free

Great straightforward advice. I could not sleep for worrying so buried my head in the sand. Calm and great judgement free service. Reviewed on: 11th July 2020

Best thing to do for peace of mind

Great service can't do enough to help, best think I did to sleep at night. Reviewed on: 11th July 2020

Really knowledgeable staff and great help to me

Excellent help and stress relief from a wonderful business Reviewed on: 11th July 2020

Great service

They are so nice to talk to, you are going through a hard time and they don’t make you feel bad about any of it. Reviewed on: 11th July 2020

Excellent

I was struggling with my debts had it not been step change I don’t know how or what I could have done to manage it. Step change has helped me a lot put my mind to rest. Don’t feel stressed anymore I don’t have to worry they do that for me. Thank you so much Reviewed on: 11th July 2020

Changed my life

I was drowning in debt and a friend recommended step change. They are friendly none judgemental helpful and if it wasn’t for them I’d still be struggling Reviewed on: 11th July 2020

Top review

Easy to talk to, always helpful, understanding without being judgemental. Reviewed on: 11th July 2020

Saved my life

I was in a really dark place just getting credit for everything like an idiot then realized I couldn't possibly afford the monthly payments then step change stepped in and took all my worrying away they are a firm sent from god himself Reviewed on: 11th July 2020

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