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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Taking stress away

After getting into uncontrollable debt. Step change we’re super helpful in helping me organise my finances. Taking a huge amount of stress away. Thank you so much. Allan Reviewed on: 11th July 2020

Awesome support

There is always someone there when you need help and advice. We have been working with them fo six years and each person we have spoken to has been friendly, helpful, A super organisation! Reviewed on: 11th July 2020

Excellent service

Wonderful charity! Only wish I’d known about it years before instead of struggling for so long! I’m now scheduled to be debt free by May 2022 then I can start to live my life again fully :) Reviewed on: 11th July 2020

Thanks you your support

It brilliant to shared and working with them it helps me to sorting my debts out stop all the charges and keep up payments and when debts gone I feel brilliant and feel happiness no more stressed out no more thanks for changing my life around again also move on this time thanks for stepchange to support my debts Reviewed on: 11th July 2020

Life saver

I was at the end of my tether and they calmed me down and sorted everything Reviewed on: 11th July 2020

Great Company

Easy to set up and very helpful staff. Reviewed on: 11th July 2020

Excellent, empathic and straighforward advice.

So impressed with the advice Stepchange - fornerly CCCS - have provided me over the last 10 years; I have reduced my debt with my creditors by more than 50%. Reviewed on: 11th July 2020

Amazing!

They made the process of dealing with my debts so easy. They’ve been amazing in the way they’ve dealt with changes in my life, and handled my creditors really well. They brought me peace of mind through their understanding approach. Reviewed on: 11th July 2020

Totally life changing !!

Between 2011 & 2016 i ran up some £30+ of debt without really noticing, Was introduced to step change by a friend, I contacted them & discussed my situation, I basically handed all my debt issues over to them & they took care of “everything” on my behalf, Within a few weeks i was paying a comfortable monthly amount of my debts, Since starting with step chance in jan 16 iv never missed & payment & now my debts are less than £15k, These people are angels & they should be recognised for their work they do for people, Put it this way .... THEY SAVED MY LIFE ! Thank You, Brian. Reviewed on: 11th July 2020

Got me out of a hole

Excellent all round Great systems Reviewed on: 11th July 2020

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