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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

Since I have been with Stepchange my worries and debts are slowly and surely diminishing thanks to Stepchange and the people who run the company thank you very much God bless Reviewed on: 10th July 2020

Excellent customer service every step of the way

I was very heavily in debt, Made the phone call to Step change and completed expenditure sheet and they were then able to advise on my options and very courteous staff helped set it up talking to all my creditors for me. Huge weight off my back and cant thank them enough. Reviewed on: 10th July 2020

Brilliant

The Stepchange people and organisation couldn't be more helpful, understanding and non judgemental to those that need their help with debt and and other issues surrounding those in debt. Reviewed on: 10th July 2020

Support when I needed it most :o)

Following a messy break up I was sinking with debt and suffering with stress and depression. Onequick phone call with Stepchange and the weight was lifted! They were so empathetic and treated me as if I were there only client. I still have a long way to go but they have made each step a little easier. Thank you Stepchange :o) Reviewed on: 10th July 2020

Grateful

I’m so thankful for the help Step Change have given. I can sleep at night, and if I do get anxious about my money issues I know they’re just on the end of a phone and are so helpful Reviewed on: 10th July 2020

Best service

Friendly employees and very helpful. Reviewed on: 10th July 2020

very gratefull

It helps take some of the strain for me on a daily basis.Staff very kind in times of stress. Reviewed on: 10th July 2020

Best

Very good It takes all stress out Reviewed on: 10th July 2020

Amazing

Easy stress free and effective. The relief you feel when a plan is in place is second to none. No one judges just helps then life can begin again. Can't thank these people enough. Reviewed on: 10th July 2020

MY MY HELP THROUGH TROUBLED TIMES

Stepchange have always been invaluable in helping me through these difficult times. Couldn't have managed without them. Reviewed on: 10th July 2020

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