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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Brilliant

The Stepchange people and organisation couldn't be more helpful, understanding and non judgemental to those that need their help with debt and and other issues surrounding those in debt. Reviewed on: 10th July 2020

Support when I needed it most :o)

Following a messy break up I was sinking with debt and suffering with stress and depression. Onequick phone call with Stepchange and the weight was lifted! They were so empathetic and treated me as if I were there only client. I still have a long way to go but they have made each step a little easier. Thank you Stepchange :o) Reviewed on: 10th July 2020

Grateful

I’m so thankful for the help Step Change have given. I can sleep at night, and if I do get anxious about my money issues I know they’re just on the end of a phone and are so helpful Reviewed on: 10th July 2020

Best service

Friendly employees and very helpful. Reviewed on: 10th July 2020

very gratefull

It helps take some of the strain for me on a daily basis.Staff very kind in times of stress. Reviewed on: 10th July 2020

Best

Very good It takes all stress out Reviewed on: 10th July 2020

Amazing

Easy stress free and effective. The relief you feel when a plan is in place is second to none. No one judges just helps then life can begin again. Can't thank these people enough. Reviewed on: 10th July 2020

MY MY HELP THROUGH TROUBLED TIMES

Stepchange have always been invaluable in helping me through these difficult times. Couldn't have managed without them. Reviewed on: 10th July 2020

Brilliant service, of great help to me.

I cannot fault this charity. They have helped me out very much. Reviewed on: 10th July 2020

So helpful, kind, informative and reliable

They sorted out a dmp with minimum hassle and took stress from my mind but getting me to organise myself and then deal with my creditirs on my behalf. Nothing to fear, Stepchange will help you. Reviewed on: 10th July 2020

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