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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent Service

Brilliant Debt Management company who have always been very helpful & courteous with any queries/enquiries I've had, especially at the beginning of my plan. Customer service has always been top notch, not matter how I have contacted StepChange, whether that be via a telephone call or an email. Would definitely recommend to anyone who may have debt issues! Reviewed on: 10th July 2020

Weight off my shoulders!

StepChange have been fantastic in helping me out with my debts! Dealing with my creditors for me has been a massive weight off my shoulders and i couldn’t thank them enough! Few more month until i’m debt free and couldn’t be happier, thankyou StepChange! Reviewed on: 10th July 2020

Changed my life

I was in alot of debt which I could no longer afford to pay everything and everyone even after taking on a 2nd job at weekend. Fell into deep depression heavily drinking I didn't know what to do until I finally took the step to change and rang stepchange. They were amazing it was a massive relief and weight off my shoulders as soon as I came off the phone I felt like myself again. They went through everything with I fine toothed comb and came up with a affordable dmp. Don't hesitate take the step and change your life. Thank you stepchange. Reviewed on: 10th July 2020

Helpful

Since using stepchange I have been able to manage my debts. I am now more relaxed and less stressed about my debts. I would recommend stepchange to anyone having debt issues, they are very helpful and will talk through your options. Reviewed on: 10th July 2020

Outstanding

I had hit rock bottom and did not know how to move forward until I spoke to Step Change. The helped me rebuild a structured plan and I am now paying down my debt. The best part of it was that Step Changes stopped me from feeling alone, and that finally I could talk openly and honestly without being rushed and most importantly, never judged. I could not thank them enough for getting me back on the right track Reviewed on: 10th July 2020

No worries

stepchange have sorted my debts into small monthly payments i can afford. They have taken away my worries and i now have peace of mind knowing im doing the best i can do for a year till my review. My debts are being paid off slowly and im not struggling day to day or worrying who to pay first. Reviewed on: 10th July 2020

Simple to apply for and removes worry and anxiety for the future.

Fantastic service, always polite and understanding staff on the telephone, eases my anxiety and worry and allows me to live my life and being able to sleep at night knowing there is a plan in place to pay my debt off in manageable instalments. Reviewed on: 10th July 2020

Helped To Sort Out My Life

Brilliant charity that helped me sort out my debts. The relief that their help afforded me was amazing. Reviewed on: 10th July 2020

Life saver

Step change literally turned my life around, from despair 9 years ago to that cosy feeling of knowing that this time next year I will be completely debt free. The amazing staff have held my hand every step of the way and I will be forever grateful, thank you Stepchange Reviewed on: 10th July 2020

Peace of mind

Before going with stepchange, I was almost at breaking point, but since day one, I have felt at ease and don't have to worry about debt at all, in fact I am almost at the end of my journey with them, so so pleased I contacted them , best group ever. Reviewed on: 10th July 2020

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