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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

No worries

stepchange have sorted my debts into small monthly payments i can afford. They have taken away my worries and i now have peace of mind knowing im doing the best i can do for a year till my review. My debts are being paid off slowly and im not struggling day to day or worrying who to pay first. Reviewed on: 10th July 2020

Simple to apply for and removes worry and anxiety for the future.

Fantastic service, always polite and understanding staff on the telephone, eases my anxiety and worry and allows me to live my life and being able to sleep at night knowing there is a plan in place to pay my debt off in manageable instalments. Reviewed on: 10th July 2020

Helped To Sort Out My Life

Brilliant charity that helped me sort out my debts. The relief that their help afforded me was amazing. Reviewed on: 10th July 2020

Life saver

Step change literally turned my life around, from despair 9 years ago to that cosy feeling of knowing that this time next year I will be completely debt free. The amazing staff have held my hand every step of the way and I will be forever grateful, thank you Stepchange Reviewed on: 10th July 2020

Peace of mind

Before going with stepchange, I was almost at breaking point, but since day one, I have felt at ease and don't have to worry about debt at all, in fact I am almost at the end of my journey with them, so so pleased I contacted them , best group ever. Reviewed on: 10th July 2020

the debt change charity

the above charity has helped me immensly through difficult times and really I could not have done it without their help. the people on the telephone are so nice and helpful and will guide you all the way . Lorraine Bell Reviewed on: 10th July 2020

Totally Supportive

I have been with Stepchange for a few years now and I can honestly say that they have been suppotive of me in all the challenges life has thrown at me. They have always been so understanding when there has been a change in my financial situation and they are so easy to talk to. They go out of their way to make you feel that there is nothing to be ashamed of and more importantly ,that they are there to help you. I can honestly say that they found a way out of the dark well I was in and pulled me up inot the light again. Thank you Stepchange for always being there for me. It make take me many years to pay my debts off but I know Stepchange has my best interest at heart. Reviewed on: 10th July 2020

Supportive, easy to use, brilliamt!

Stepchange are great, all call handlers are polite, knowledgable, reassuring. Website is great for keeping track and loads of pertinent advice is given. Reviewed on: 10th July 2020

Excellent, fair and compassionate service

Found StepChange very professional, caring and fair. They have taken the stress out of debt and made repayments affordable. Sense of achievement in knowing I'm able to pay off my debts. Reviewed on: 10th July 2020

Amazing company

Ive been with step change a few years now,very helpful,and the staff are freindly when I need to talk to them about my dmp,so glad I chose these guys Reviewed on: 10th July 2020

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