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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Took My Fear Away

I had struggled for months and my stress and fear were through the roof, within a few sentences, Stepchange took that all away.. Very easy to talk too and totally non unjudgemental.. They very quickly assessed what my problem was, and a plan was set into place. When people find themselves in a position where they debt problems, every day is a nightmare and the brain becomes fuddled, Stepchange very efficiently explained everything clearly to me and in a way that seemed achievable.. I can never thank them enough as I genuinely feel they saved me.. Reviewed on: 10th July 2020

Brilliant service very understanding

Step change helped me at a time in my life when l felt there was no way out of debt, they have been understanding, non judgmental, had empathy, and helped me cope when l felt like giving up. Reviewed on: 10th July 2020

reliable trustworthy and extremly helpful

at difficult times they certainly came up trumps on all level of support Reviewed on: 10th July 2020

BEST THING EVER CREATED TO HELP WHEN IN NEED

I was struggling and without StepChange I think I would’ve been up to my ear in debt. They were understanding and helped me weigh out my options. Thanks to them I will be debt free on September :)! Reviewed on: 10th July 2020

excellent service

I was feeling at rock bottom when a friend suggested step change, they were so helpful and really helped Reviewed on: 10th July 2020

Enjoying Life Again

The strains and pressure of money worries stopped me sleeping. Granted I am still paying my debts but it is now manageable and I can’t fault the amazing work the Step Change team do. Reviewed on: 10th July 2020

Always accessible with user friendly and relevant advice.

I'm about halfway through a debt management plan arranged by Step Change which has been handled very well and given me much peace of mind. I would say to anybody with serious debt problems - don't hesitate, get in touch with Step Change and start your road to recovery. Reviewed on: 10th July 2020

Changed my life for the best

I didnt know where to turn and my sister told me to contact you and your adviser was so understanding. I felt so ashamed of getting into so much debt and didnt know where to turn. Stepchange turned my life around and I thank them every day of my life, for making me life worry free and liveable once more. I cannot say enough about them except to thank them all for everything they do and have done. Reviewed on: 10th July 2020

A FEELING OF BEING 'ON SIDE'

ALTHOUGH YOU ARE MEDIATORS - I HAVE VERY RARELY BEEN MADE TO FEEL BAD. MOSTLY YOU COME FROM A PLACE OF INSTILLING RESPONSIBILITY AND BEING PROACTIVE. I DON'T BELIEVE THAT ANYONE WOULD PURPOSELY CHOOSE DEBT - OFTEN IT IS LIFE CIRCUMSTANCES. STEP CHANGE SERVES A NECESSARY PURPOSE AND I AM PLEASED FOR THAT. 100 YEARS AGO, YOU WOULD BE THROWN IN PRISON! I HAVE TO DATE PAID BACK £10,000 - IT MIGHT BE SLOW PROGRESS BUT I AM INTENT ON PAYING BACK AND DOING THE RIGHT THING. THANK YOU - YOU MAKE IT POSSIBLE! Reviewed on: 10th July 2020

Relief from burden of debt

Excellent advise and the stress is lifted after talking to them. The whole process was easy to go through and you just leave everything in the hands to sort out. I just wish I had done it sooner. Reviewed on: 10th July 2020

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