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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Relief from burden of debt

Excellent advise and the stress is lifted after talking to them. The whole process was easy to go through and you just leave everything in the hands to sort out. I just wish I had done it sooner. Reviewed on: 10th July 2020

A wonderful company and knowledgeable and friendly staff

Step change have literally changed my life. From being heavily in debt with no light at the end of the tunnel, they have helped me go from a very dark place where I can now see the light. Reviewed on: 10th July 2020

They put my mind at rest.

It was such a relief when I spoke to Stepchange. Reviewed on: 10th July 2020

Life savers

For the first time I felt I could stop stressing and not constantly worry about my debt after speaking to step change. They explained everything to me clearly, gave me back my life, I cant thank them enough. Reviewed on: 10th July 2020

Very Helpful and professional

Step Change are able to guide you through the complexities of dealing with your creditors in a helpful and professional manner. Dealing with creditors individually is a painful and humiliating experience and when the reason you get into bad debt is the result of rogue architects and building companies and no one else is interested in providing any assistance it definitely helps to contact Step Change and allow them to provide assistance. Reviewed on: 10th July 2020

Can relax without Creditors knocking on your door

Was worried and stressed about debt my Ex Wife created but I was left to pay.. coukdnt cope as it was a large amount..Step Change helped me and took a lot of that stress away and help me pay back the debt with payments can afford..thank you Reviewed on: 10th July 2020

Amazing service and stress free

From the very beginning the service has been fantastic. When you first speak to a member of staff you are instantly put at ease and all you really worries disappear. They are extremely helpful, knowledgeable and understanding. They made the whole experience a lot easier. I absolutely hate making phone calls however knowing that I’m guaranteed a friendly and non judgmental person on the end of the phone has taken away the stress for me completely. Reviewed on: 10th July 2020

Great help

Been with step change for a couple of years and have 6 months left to pay my consolidated debts. Great company, easy to deal with and they never bug you with constant calls and needless conversations. Always there to help you with your debts Reviewed on: 10th July 2020

They saved my bacon

I was young when I got myself into debt due to an abusive relationship. I didn't realise what had happened and what it'd mean for my future until way too late to stop it. I feared for my house. I feared for my future but StepChange made everything better. They spoke to me at great length about how I could deal with my financial difficulties and it really made a difference. I've been on a plan with them now for about 4 years and they are always wonderful if I phone them to discuss something and they are incredibly understanding of changing circumstances. I'd send anyone their way if they ever had financial difficulties. Reviewed on: 10th July 2020

Cant recommend enough

The team at stepchange give the most incredible support & guidance. What they offer is more than just a service they take people who are in dire financial situations & help them to get back on their feet. Its a tough road but they offer loads of support & I cant recommend enough! Reviewed on: 10th July 2020

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