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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Helpful

Was scared of my initial phone call but found them so helpful and I have never felt judged or made to feel uncomfortable for getting my self into debt would recommend this as first port of call to anyone Reviewed on: 10th July 2020

Put your mind at rest

Very good at explaining things very respectful Reviewed on: 10th July 2020

My life line

Step change turned my life around, I have now paid back more than half of all my debts with their help and guidance. The relief of their help and support with dealing with my creditors and working out a payment plan I only wish I had addressed my debts with Step change sooner. Thanks to Step change for all their advice And support helping me deal with my debts Reviewed on: 10th July 2020

Excellent service

After loosing my job I was so worried about my debts and needed help fast. I was able to enter my information online and then I contacted stepchange who explained my options well. While gathering the information COVID-19 happened which left me even more worried but even through the lockdown, they were available for contact and finally I got the help I needed. All I need to do know is manage my budget. Thanks Reviewed on: 10th July 2020

THEY ARE LIFE CHANGERS ..

I HAD FOOLISHLY GOT MYSELF INTO DEBT AND INTEREST ON THESE DEBTS WAS INCREASING MORE AND MORE EACH MONTH AS I WAS BARELY PAYING THE MINIMUM PAYMENTS AND ON PAPER I HAD MORE MONEY GOING OUT THAN I HAD COMING IN . I WAS AFRAID WHEN THE PHONE RANG OR LETTERS ARRIVED WITH DEMANDS IT GOT TO THE POINT THAT I WAS NOT SLEEPING AT NIGHT I COULD NOT EAT AND IT WAS ALL I THOUGHT ABOUT ALL DAY. I COULD NOT TALK TO ANYONE ABOUT IT AS I FELT ASHAMED .. SOMEONE ON TV WAS TALKING ABOUT STEP CHANGE SO I DECIDED TO CALL THEM . I SPOKE TO A YOUNG MAN WHO WAS SO HELPFUL AND PATIENT AND NON JUDGEMENTAL AND HELPED ME SET UP A PLAN THAT WAS AFFORDABLE FOR ME TO LIVE ON ... I CRIED AFTER MAKING THAT CALL BECAUSE IT FELT LIKE A HUGE WEIGHT HAD BEEN LIFTED OFF ME , THEY CHANGED MY LIFE COMPLETLY THAT DAY ... Reviewed on: 10th July 2020

Life saver. StepChange threw a lifeline when drowning in debts I will be forever grateful for all the support given. THANK YOU StepChange

My experience with the advisers I found them to be very helpful, very empathetic and non- judgemental when dealing with my concerns. StepChange gave me back some peace in my being. Reviewed on: 10th July 2020

Excellent

Exceptionly good , one of the best service providers Reviewed on: 10th July 2020

Step change for advice and help

We were in great financial difficulties with which we thought there was NO WAY OUT, MArtin LEwis had an article on his website about how to get help and advice, we contacted Consumer Credit Counciling Service as it was then it is now step cHange, they advised us what to do and they set up a budget plan for us which we signed up to and started the long slog into clearing the huge debt we had, after 7 years we had paid the debt off and started living again with out the use of Loans Credit Cards or any form of credit. The help they gave us was invaluable and I have personally recommended them to some of my friends who found themselves in the same situation as we were in. Reviewed on: 10th July 2020

Excellent service and advice

If you are facing financial difficulties and have debt you cannot manage I highly recommend Step Changes services. They have been and continue to be brilliant. Reviewed on: 10th July 2020

People that are there for you

Never thought I’d find support I needed until I contacted step change well worth my vote ( the people that care STEP CHANGE ) Reviewed on: 9th July 2020

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