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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing

I have been under the help of stepchange for a few years now and I have had any problems. Have always felt supported and have never been left to feel uncomfortable in anyway Reviewed on: 9th July 2020

Professional Non judgemental

My experience has been first class from the first contact . I feel these people are 'angels' Gratitude for the guidance and the relief that brings . Reviewed on: 9th July 2020

Fabulous company

Stepchange works for me no more demanding letters , phone calls and they spread the payments out between the creditor great company Reviewed on: 9th July 2020

Brilliant and helpful when you need it

I got stick in debt and stepchange helped so much. as a young person it was terrifying to go through it all thinking oh my god how am i going to pay it all but step change are there and support to so id recommend them to anyone Reviewed on: 9th July 2020

I Can Always Ask Stepchange For Advice

I am in a DMP with Stepchange. It has helped to take the worry out of being in debt because my creditors know that they are going to be paid every month and if my situation changes Stepchange are there to advise and support me. Reviewed on: 9th July 2020

Dmp

When i found Stepchange ,turn my life back into normal situations thanks for your help Reviewed on: 9th July 2020

Thankyou . Amazing!!!

I felt i was drowning basically and when I'd lost all hope, step change was there and i was very grateful for everything they did and is still doing now, thankyou everyone from my heart ❤ including the companies for being part of that rescue and working with stepchange, thankyou. Reviewed on: 9th July 2020

Helpful and non judging

I was in such a mess with my finances after my marriage split. I was left debt that I never knew existed. Stepchange helped me every step of the way and I'll have been lost without them. Reviewed on: 9th July 2020

Totally life changing

I would be lost without StepChange. They have supported me through unemployment and helped to banish my money worries. I now sleep well at night secure in the knowledge that they’re looking after my debt. Can’t thank them enough. Reviewed on: 9th July 2020

Positive life changing decision

We were at a point where trying to manage finances and the interest from debts, had become so overwhelming and impossible to stay on top of. Getting in contact with StepChange was the best decision we ever made, as it gave us our lives back, and put us back in control of being able to manage our finances again. We were able to start paying our debts off, rather than Just paying interest, and in manageable amounts. Thanks StepChange Reviewed on: 9th July 2020

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