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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Relief

It was like a weight lifted off my shoulders after I contacted step change. It was the best telephone call I had made Reviewed on: 9th July 2020

a good company to deal with

always there when i need check something Reviewed on: 9th July 2020

They saved me

Amazing kind understanding staff. So helpful and non judgemental. They have helped me and my husband get our lives back and slowly we will be getting out of debt. I can’t thank them enough! Reviewed on: 9th July 2020

Extremely helpful

I can sleep at night now, knowing that my creditors are getting paid. It's one less worry. Stepchange do a brilliant job. Reviewed on: 9th July 2020

Stop worrying. Stop leaving it. Sleep better tomorrow.

Stepchange have been nothing short of everything I was looking and hoping for. I got myself in financial trouble due to the everyday problems we all go through. They were great. No judgement on why or how you got yourself into the station you were in, just sensible advice. And above all help. Don't leave it and dwell on things. Call them and sort it out. After all the end of something is the beginning of something else. 10/10. Reviewed on: 9th July 2020

My lifeline

When I got into debt and started struggling with money, I was recommended Step change, I did it all online and was able to pay back my debt with an amount I could afford. Most recently I have spoken to step change staff who have most likely been working from home and have had so much support, through out the last few months. Reviewed on: 9th July 2020

Super helpful

Stepchange took away my stress and worry with their helpful and well informed staff. I'm sure I would have had a breakdown without them. Will always recommend Stepchange to people on the edge. Reviewed on: 9th July 2020

Definitely recommend

So caring and considerate, I would definitely recommend to anyone. Reviewed on: 9th July 2020

Amazing

Amazing service they were very helpful and friendly aswell as being very understanding Reviewed on: 9th July 2020

Brilliant

My personal experience brilliant very helpful and understanding my debt problem and doing there best to find the best option for me. Reviewed on: 9th July 2020

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